Michael Barban
Centralia,IL
Summary
Polite and professional customer service representative who is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of excellent multitasking capabilities and data input accuracy. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Alliance
03.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a high level of professionalism and courtesy while addressing customer inquiries and resolving issues related to various insurance plans.
- Acquired and maintained a life insurance license, offering personalized guidance to clients.
- Utilized strong interpersonal and communication skills to educate and assist clients, ensuring a positive experience.
- Addressed client inquiries, concerns, and provided effective solutions, enhancing overall customer satisfaction.
Pharmacy Call Center/Technician
CVS Pharmacy
01.2020 - 08.2021
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues.
- Streamlined call center operations by implementing effective troubleshooting techniques.
- Reduced call wait times through prioritizing tasks and managing time effectively.
- Consistently met inbound/outbound daily call loads and provided excellent over the phone customer service to insurance companies, other pharmacies, patients, and offices.
- Processed prescription orders with precision, addressing customer needs promptly and accurately.
- Managed interactions with insurance providers, including Medicaid, to facilitate smooth transactions and ensure timely prescription fulfillment.
- Collaborated with healthcare professionals and customers to ensure a seamless and positive experience in medication fulfillment.
- Maintained a high level of professionalism and courtesy while addressing customer inquiries and resolving issues related to various insurance plans.
Education
Bachelor of Science - Psychology
Greenville College
Greenville, IL08.2022
Skills
- Detail-oriented with a focus on accuracy
- Ability to multitask and thrive in fast-paced environments
- Strong interpersonal and communication skills
- Data Entry
- Call Management
- Problem Solving
Certification
Life Insurance
Timeline
Customer Service Representative
The Alliance
03.2023 - 02.2024
Pharmacy Call Center/Technician
CVS Pharmacy
01.2020 - 08.2021
Bachelor of Science - Psychology
Greenville College
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