Summary
Overview
Work History
Education
Skills
Resume Objective
References
Hobbies and Interests
Timeline
AdministrativeAssistant
Michael Barcebal

Michael Barcebal

Doha,Qatar

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

IT Helpdesk Assistant

Almeera Supermarket
09.2022 - Current
  • Providing general support for the IT department and for the company's computer users
  • Installing and maintaining various peripherals as well as installing relevant updates and patches
  • Handling customer and colleague queries regarding networks, systems and applications, often through a help desk.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Operations Department Business Cycle Head

Almeera Supermarket
11.2008 - 07.2021
  • For Supermarket Business Cycle I responsible for the daily, weekly, monthly, yearly sales report for all the branches
  • I also do assisting the HR task and communicate to the store level.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Cashier

Al Meera Supermarket
07.2006 - 10.2008
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolves customer issues and answers questions
  • Bags purchases if needed
  • Processes return transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Welcomed customers and helped determine their needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Set up new sales displays each week with fresh merchandise.
  • Upsold additional products and services to customers, increasing revenue.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Learned duties for various positions and provided backup at key times.

Merchandiser

Panda Azizia Supermarket KSA
07.2001 - 07.2005
  • Handles a store's inventory levels and product displays
  • Their main duties include submitting warehouse inventory reports, clearing any unwanted products from displays and monitoring the sales performances of products.
  • Developed themes, props and lighting for merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
  • Updated pricing and signage to complete product displays and educate customers.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks by size, style, and color.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Established strong vendor relationships to maintain and support business.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Verified products appeared at correct locations in proper quantities.

Education

High School Diploma -

QATAR FINANCE AND BUSINEES ACADEMY
QATAR
07.2021

High School Diploma -

Jose Abad Santos
Manila
03.1990

Skills

  • Powerpoint
  • Excel
  • POS Machine
  • Cyber Crime Prevention Training Program
  • Filing and data archiving
  • Supply Restocking
  • DATABASICS Expense knowledge
  • Event Planning
  • Operations Support
  • Team Collaboration
  • Office Administration
  • Corporate Procedures
  • Excel spreadsheets
  • Schedule Coordination
  • Workload Management
  • Record preparation
  • Computer Skills
  • Administrative background
  • File and Record Keeping
  • Administrative tasks
  • Report Generation
  • Mail Sorting and Distribution
  • Meeting Scheduling
  • Documentation and Recordkeeping
  • Support Services
  • Administrative Support

Resume Objective

To obtain a meaningful, challenging, progressive and exciting career that would enable me to utilize my experiences, knowledge and skills and allows for advancement and contribute to the productivity of the organization or be an asset.

References

Janette Estrada, +97455464533, janareyes1018@icloud.com, Al Hilal Pharmacy

Hobbies and Interests

Jogging, Biking, Singing, Walking

Timeline

IT Helpdesk Assistant

Almeera Supermarket
09.2022 - Current

Operations Department Business Cycle Head

Almeera Supermarket
11.2008 - 07.2021

Cashier

Al Meera Supermarket
07.2006 - 10.2008

Merchandiser

Panda Azizia Supermarket KSA
07.2001 - 07.2005

High School Diploma -

QATAR FINANCE AND BUSINEES ACADEMY

High School Diploma -

Jose Abad Santos

Similar Profiles

CREATE PROFILE
Michael Barcebal