Michael Barcenas

Operations – Database team

• Lead for hosting services Microsoft SQL server database team, providing guidance and support for all MSSQL databases within operations.
• Manage daily operations, ensuring database migration project deliverables were met on time and within scope.
• Led migration projects to modernize legacy MSSQL database systems without disrupting daily operations or compromising security standards.
• Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users for all MSSQL databases within operations.
• Secured sensitive data by establishing robust cybersecurity measures and protocols per federal guidelines and Microsoft best practices.
• Implemented effective MSSQL backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
• Spearheaded cloud database migration initiatives to Amazon Web Services and Microsoft’s AZURE.
• Optimized database performance through regular monitoring and maintenance.
• Provided exceptional customer service by promptly addressing problems reported by end users through ServiceNow ticketing system.
• Enhanced agency wide reporting capabilities and efficiency by implementing and maintaining Microsoft’s Power BI report Server.
• Alternate System Owner, for FEMA Cloud Environment Amazon Web Services (FCE AWS).
• Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
• Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
• Developed customized software solutions for improved business processes and increased productivity.
• Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.

Operations – Application Team

• Installed, maintained, and operated Microsoft’s System Management Server (SMS) which provided agency solution for change and configuration management for all desktops and servers.
• Collaborated closely with regions and departments to provide tailored configuration management that addressed their specific needs or challenges with desktop software.
• Supported Enterprise Systems including National Emergency Management Information System (NEMIS), eCAPS, and Active Directory.
• Provided exceptional customer service by promptly addressing problems reported by end users through Remedy ticketing system.
• Oversaw team of 3 employees, providing guidance, support, and performance evaluation for agencies logistics system (LSCMS).

• Performed enlisted personnel administration duties in office environment.
• Prepared and maintained personnel records.
• Operated various office computer equipment for reporting and correspondence purposes.
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