Michael Bardo
Webster
Summary
Results-driven Inside Sales Representative with proven success in client relationship management and sales process optimization, enhancing customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Hardware Specialty
Rochester
03.2023 - Current
- Cultivated client relationships to accurately assess hardware requirements.
- Managed customer inquiries via phone and email to improve satisfaction.
- Supplied product information to enable informed purchasing decisions.
- Processed sales orders with a focus on timely fulfillment and accuracy.
- Utilized CRM software to track sales progress and monitor customer interactions.
- Communicated product details, pricing, and availability to enhance transparency.
- Conducted prompt follow-ups on pending orders and inquiries.
English as a Second Language Teacher
Step Up English Language School
Sapporo
10.2017 - 08.2022
- Taught grammar, writing, listening, and reading in beginner and intermediate proficiency levels.
- Engaged in small group discussions with students to increase confidence in using the English language.
- Tested, evaluated, and counseled students regarding academic performance and goals.
- Evaluated textbooks, workbooks or other materials used in class lessons.
Warehouse Manager
AT&T
Sacramento
01.2015 - 04.2017
- Managed daily warehouse operations, ensuring timely order fulfillment.
- Optimized workflow efficiency through targeted process improvements.
- Designed warehouse layout to maximize storage capacity and facilitate high traffic flow.
- Conducted regular cycle counts of physical inventory, enhancing accuracy of system data.
Manufacturing Engineer Technician
L3 Communications
Rocheaster
07.2012 - 04.2014
- Collaborated with engineering teams to identify and implement design improvements.
- Assisted in troubleshooting mechanical issues to enhance production line efficiency.
- Trained new technicians on equipment operation, focusing on safety procedures.
- Developed technical documentation to support process improvements in manufacturing operations.
0621 Field Radio Operator
United States Marine Corps
Twentynine Palms
01.2002 - 01.2006
- Operated communication equipment for secure radio transmissions across diverse environments.
- Trained junior personnel on radio operation procedures and safety protocols.
- Troubleshot complex radio system issues to restore effective service.
- Served as member of Forward Observer Team during initial invasion in Operation Iraqi Freedom - 2003.
- Directed 20 Marines in daily operations at Regional Detention Center, Kalsu, Iraq - 2005.
Education
Bachelor of Arts - Business Administration
University of Washington
Bothell, WA06-2011
Skills
- Client relationship management
- CRM software utilization
- Sales process optimization
- Product knowledge dissemination
- Order processing accuracy
- Customer satisfaction improvement
Timeline
Inside Sales Representative
Hardware Specialty
03.2023 - Current
English as a Second Language Teacher
Step Up English Language School
10.2017 - 08.2022
Warehouse Manager
AT&T
01.2015 - 04.2017
Manufacturing Engineer Technician
L3 Communications
07.2012 - 04.2014
0621 Field Radio Operator
United States Marine Corps
01.2002 - 01.2006
Bachelor of Arts - Business Administration
University of Washington