MiCHAEL BARKER
Cincinnati,OH
Summary
Driven to exceed expectations, I leveraged sales development and relationship-building skills at ADT Security to significantly boost sales revenue. Expert in sales presentations and customer service, I consistently outperformed sales targets and turned challenges into opportunities, showcasing my ability to lead and negotiate under pressure.
Overview
13
13
years of professional experience
Work History
Field Sales Representative
ADT Security
07.2018 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
Collections Agent
ACT
01.2017 - 07.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
General Manager
Frisch's Big Boy
03.2011 - 12.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Cape Fear Community College
Wilmington, NC05.2005
Skills
- Sales Presentations
- Product Training
- Business relationships
- Sales Development
- Sales Training
- Lead Generation
Timeline
Field Sales Representative
ADT Security
07.2018 - Current
Collections Agent
ACT
01.2017 - 07.2018
General Manager
Frisch's Big Boy
03.2011 - 12.2016
Associate of Arts - Hotel, Motel, And Restaurant Management
Cape Fear Community College