Michael Barnes
Houston,USA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strategic thinker Verbal and writing communication New employee training Performance reporting Solutions development Policies and procedures implementation Staff training and development Incidents management
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Trainer / CE
Allied Universal Security Services
10.2021 - Current
- Develop training content to support internal customer training requests and external client needs
- Work with operational partners (Human Resource Coordinators/Branch Managers) to develop practical training programs at the branch level to comply with contractual and regulatory training
- Drive Training Academy performance at the Region, Branch and Site level, guiding teams to continuous improvement
- Deliver region training programs in accordance with local, state, and federal laws and regulations, Allied Universal standards, and contractual requirements
- Communicate effectively both verbally and in writing with internal customers (Operations and Training Leadership at all levels, and Security Professionals), and external clients
- Attend Workforce Management (WFM) or other Operations meetings to communicate region, branch or site metrics using DOMO business intelligence for Academy compliance, federal/state/local training compliance, Mobile Patrol, and additional training topics
- Send weekly reports on Academy completions (SP, SS and SM) as well as any upcoming vILT courses on the National Training Calendar. This includes armed compliance, mobile patrol, and use of force cards
- Conduct site visits each quarter; address academy non-compliance issues, perform training as necessary, meet with client contact when possible; document visit details; develop training programs as needed to address any performance deficiencies
- Identify, vet, and establish relationships with local training academies for support when required
- Deliver fire safety services (occupant, floor warden, and staff presentations; and evacuation drills), and other contracted or agreed upon services such as workplace violence/active shooter training
- Conduct special projects on an as-needed basis to support the region
Training Manager
G4S Secure Solutions
11.2015 - 10.2021
- Supervised an average of 2 training specialists in the security training department, overseeing work, optimizing performance and motivating excellence
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
- Created testing and evaluation procedures to assess performance before, during and after training sessions
- Prioritized required training classes to fit into schedules for current employees
- Analyzed each department's training needs and developed new training programs based upon data collected
- Led trainings for up to 22 employees on weekly basis
- Effectively trained instructors and supervisors on techniques for managing employees
Operations Manager
G4S Secure Solutions
06.2008 - 11.2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Recruited, hired and trained team members on application of projects, customer relations and customer service
- Established work priorities to meet contractual obligations for schedule and installations
- Established organizational vision and developed strategies to achieve operational and customer service goals
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Delivered positive customer experiences by implementing effective quality assurance practices
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX12.2021
Skills
- Orientation and Onboarding
- Assignment Delegation
- Class Scheduling
- Instructor Selection
- Simulation Leadership
- Focus Group Coordination
- Survey Management
- Class Lecturing
- Course Materials Development
- Team Exercises
Certification
- Certified RSO - 2026-03
- Certified CPI Instructor - 2026-06
- Certified CPR & First Aid Instructor - 2026- 06
- Certified Glock Armorer - 2028 - 05
- Certified Texas Level 3 Instructor 2026 - 11
- Certified NRA Firearms Instructor - 2028 - 06
Timeline
Regional Trainer / CE
Allied Universal Security Services
10.2021 - Current
Training Manager
G4S Secure Solutions
11.2015 - 10.2021
Operations Manager
G4S Secure Solutions
06.2008 - 11.2015
Associate of Science - Criminal Justice
Houston Community College
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