Michael Barrett
Bradenton,FL
Summary
IT professional with expertise in data management and systems integration, currently expanding into HR analytics. Pursuing Network+ and Security+ certifications (expected completion in December 2024), with a growing foundation in data analysis, HR metrics, and HRIS platforms. Skilled in translating technical insights into data-driven recommendations that support talent management and workforce planning. Known for a collaborative approach and technical problem-solving abilities, with a strong commitment to leveraging IT and security knowledge to support HR analytics in delivering strategic, data-informed solutions that align with organizational goals.
Overview
17
17
years of professional experience
Work History
Offline Customer Support
Spectrum
04.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible
- Achieved high levels of customer retention by consistently delivering outstanding support experiences
- Followed company policies and documentation requirements rigorously
- Uphold strict confidentiality standards when handling sensitive customer information, instilling trust among clientele
- Troubleshot and resolved customer complaints and issues
- Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates
Mobile Sales Expert
T-Mobile
03.2014 - 04.2024
- Consistently achieved sales targets by mastering product knowledge and anticipating customer needs
- Negotiated contracts effectively, securing favorable terms for both the company and customers
- Implemented efficient inventory practices that streamlined store operations and reduced overhead
- Maintained accurate sales records, enabling data-driven decisions for future growth opportunities
- Collaborated with team members to exceed monthly sales goals consistently
- Utilized CRM software proficiently to track customer interactions and schedule follow-ups accordingly
- Delivered exceptional customer service for positive client experiences and repeat business
- Boosted accessory sales by showcasing complementary products alongside primary devices
- Educated customers on device features, benefits, and proper usage for optimal results
Assistant Manager
Best Buy
08.2010 - 03.2014
- Improved customer satisfaction by addressing and resolving complaints promptly
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Drove repeat business by providing friendly, knowledgeable service and swiftly addressing concerns
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Increased sales through effective merchandising strategies and targeted promotions
System Administrator
Deckwise
08.2007 - 03.2008
- Installing and configuring: Setting up hardware, software, and network infrastructure
- Security: Implementing security measures like firewalls, antivirus software, and intrusion detection systems
- Maintaining: Overseeing the cloud storage of the company's data, and ensuring it's accessible to the right employees
- Managing access: Controlling access permissions and security measures
- Maintaining network connectivity: Ensuring that email, web servers, and other services are working properly
- Communication: Interacting with colleagues across different departments
- Decision-making: Assessing problems & making quick decisions to fix them
Education
Associate of Applied Science - Business Administration And Management
State College of Florida
Bradenton, FL12.2025
Skills
- Critical Thinking
- Workflow analysis
- Excel
- Goal-oriented
- Superb interpersonal skills
- Detail-oriented
- Network Security
- Troubleshooting
- Systems and software expertise
- Sales expertise
- Data Migration
- Information Systems
Additional Information
I am pursuing a bachelor's degree in business management and administration, expected completion in 2025. Also working on network and security plus certification completions of December 2024.
Timeline
Offline Customer Support
Spectrum
04.2024 - Current
Mobile Sales Expert
T-Mobile
03.2014 - 04.2024
Assistant Manager
Best Buy
08.2010 - 03.2014
System Administrator
Deckwise
08.2007 - 03.2008
Associate of Applied Science - Business Administration And Management
State College of Florida
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