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Service Manager
Aps automotive
Atascadero, CA
01.2021 - 07.2021
- Managed daily service operations and ensured customer satisfaction.
- Coordinated service schedules and prioritized workload for team efficiency.
- Trained and supported staff in best service practices and customer interactions.
- Assisted in troubleshooting customer issues and provided effective solutions.
- Monitored inventory levels and ordered parts to maintain service readiness.
- Implemented safety protocols to ensure a secure working environment.
- Utilized software systems to track service requests and manage workflows.
- Fostered positive relationships with customers to promote loyalty and retention.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Adhered to customer service standards to foster satisfaction and retention.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Performed root cause analysis on recurring problems encountered by customers.
- Created detailed reports on service activities for senior management review.
- Monitored employee performance through key metrics analysis.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Anthony’s tire
Paso robles, Ca
01.2011 - 01.2021
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
GED -
Cleveland High School
San Fernando, CA07-1990
- Service operations and inventory management
- Customer satisfaction and relationship management
- Workforce scheduling and planning
- Safety protocols and compliance
- Conflict resolution and mediation
- Team building and collaboration
- Effective communication skills
- Employee training and development
- Problem resolution strategies
- Flexible scheduling and multitasking
- Bilingual in Spanish and English
- Documentation, reporting, and quality assurance
- Technical support and after-sales service
- Cost reduction strategies and performance evaluations
- Critical thinking and goal setting
- Office administration and project planning
Service Manager
Aps automotive
01.2021 - 07.2021
Store Manager
Anthony’s tire
01.2011 - 01.2021
GED -
Cleveland High School
