MICHAEL BARRINGTON
Summary
High-Energy and Passionate Leader
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
The Riptide Carwash
10.2023 - Current
- Managed employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Built a team whose primary focus is customer service.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Lead Project Manager
RR Donnelly
08.2022 - 07.2023
- Engage customers to gather job requirements and translative customer requirements into detailed manufacturing/kitting instructions
- Ensure job instructions are entered and verified in various systems for production
- Provide pre-sales support with customers and discuss capabilities
- Assists with sales, estimating, and planning of potential business
- Confer with customers throughout production to keep them informed of the status of their jobs
- Coordinate production of components with other internal plants and/or external vendors
- Coordinate the resolution of customer or manufacturing issues with customer jobs
- Engage appropriate departments to verify the issue and determine the root cause
- Assists with Sales in RFP process in supplying estimates and determining how to efficiently process a complete job
- Mentor Project Managers on special projects
- Ensures the final product meets customer requirements and company standards
- Make suggestions with customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the company and the company
- Tally the final production runs and work performed to assemble paperwork for billing
- Prepared proposals and contracts in compliance with company guidelines
- Oversaw Special Projects given by the President of the Company and to facilitate meetings for accountability
- Developed and implemented project plans, goals, objectives, policies, procedures, and systems
- Conducted regular meetings with team members to discuss project updates and changes in scope or timeline
- Created effective communication channels between team members to facilitate information sharing and collaboration across multiple departments within the organization
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues
- Identified project needs by reviewing project objectives and schedules
- Created a work environment worth leaving home for every day.
Multi-Market Sales Manager (Charlotte, Raleigh, Greensboro/Winston-Salem, Baltimore)
JobFinderUSA
06.2010 - 03.2016
- Experienced in managing online and local advertising sales
- Knowledge in social media tools
- Operational knowledge of consumer trends
- Performed multiple projects according to company guidelines and with respect to deadlines
- Communication and presentation skills for both clients and managers
- Maintained effective working relationships with companies
- Established business models for clients
- Maintained company objectives and prepared for sales processes
- Surpassed targeted goals annually
- Assisted with and developed technologies, then trained managers on all projects
- Designed client campaigns
- Prepared proposals and contracts in compliance with company guidelines
- Lead sales teams with proper communication and training
- Created a work environment worth leaving home for.
Area Sales Manager
Clearwire (Clear)
09.2005 - 06.2010
- Launched and developed Retail channel for the nation's first 4G network across Raleigh, Durham, and Greensboro markets
- Managed schedules & job performance of all Retail employees
- Employee and client-focused
- Worked closely with mall management and Big Box leadership for multi-unit management (Store front and kiosks)
- Recruited, developed, and promoted highly effective leaders
- Executed strategic forecasting of new markets based on demographics data
- Exceeded sales goals and operations by building results-driven sales teams.
Sales Manager (multi-unit)
U.S. Cellular
09.2001 - 09.2005
- Oversaw 11 locations in the Mid-Atlantic Division
- Improved under-performing markets
- Partnered with corporate headquarters and Area Sales Manager
- Sales teams exceeded sales quotas
- Improved morale with local sales teams
- Trained and promoted quality team members
- Built highly-energy sales teams with fantastic customer service
- P&L forecasting quarterly for all locations.
Education
Peer Support Specialist Certification -
GUILFORD COLLEGE
Caswell, NCBusiness Admin. – Operations and Mgmt. -
CAMPBELL UNIVERSITY
Buies Creek, NC01.1991
Skills
- Leadership and Team-Building
- Conflict Resolution
- Operations Management
- Effective Leader
- Efficient Multi-tasker
- Time Management
- Training and Coaching
- Team Leadership
- Customer Relations Expert
- Relationship Building (Internal and External)
- Motivation
- Performance Improvement
Key Skills And Expertise
- Client Assessment
- Problem-Solving Skills
- Records Management
- Active Listener
- Relationship Builder
- Leadership
- Strategic Planning
- Anticipates Customer's Needs
- Adaptability
- Results-Driven
- Group Facilitator/Leader
- Coaching Others to Success
- Emotional Empathy
- Communicator
- Personable
Timeline
General Manager
The Riptide Carwash
10.2023 - Current
Lead Project Manager
RR Donnelly
08.2022 - 07.2023
Multi-Market Sales Manager (Charlotte, Raleigh, Greensboro/Winston-Salem, Baltimore)
JobFinderUSA
06.2010 - 03.2016
Area Sales Manager
Clearwire (Clear)
09.2005 - 06.2010
Sales Manager (multi-unit)
U.S. Cellular
09.2001 - 09.2005
Peer Support Specialist Certification -
GUILFORD COLLEGE
Business Admin. – Operations and Mgmt. -
CAMPBELL UNIVERSITY