Michael Bartley

• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
• Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
• Streamlined operations for faster order processing by updating warehouse layout and organization.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Enhanced production efficiency by streamlining installation processes and implementing improvements.
• Coordinated with supervisors to prioritize tasks based on deadlines and customer requirements, ensuring timely completion of projects.
• Served as a reliable resource for colleagues seeking guidance on installation procedures or troubleshooting techniques.
• Developed strong relationships with clients, leading to repeat business for the company.
• Managed inventory of parts and supplies for installations, preventing delays due to shortages.
• Conducted regular equipment maintenance, minimizing downtime and maximizing performance.
• Adhered to industry standards while performing installations, contributing to the company''s reputation for quality service.
• Provided technical assistance during installations, resolving issues efficiently and effectively.
• Evaluated project specifications prior to beginning work, ensuring that all necessary tools were available onsite before commencing installations.
• Collaborated with team members to complete installations on time, ensuring customer satisfaction.
• Reduced installation errors through thorough quality control checks and adherence to safety protocols.
• Played an integral role in meeting operational targets by consistently completing tasks within established deadlines.
• Assisted in planning and executing complex installations, utilizing advanced problem-solving skills to achieve successful outcomes.
• Contributed valuable ideas during team meetings when discussing ways to improve installation processes or meet specific client needs.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Worked with diverse types of weather and ground conditions.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Trained new hires on proper loading procedures, enhancing overall team performance and reducing errors.
• Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
• Conducted thorough pre-trip inspections of trucks before each departure, preventing potential issues or delays en route.
• Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.
• Improved loading efficiency by coordinating with team members and adjusting work schedules accordingly.
• Took inventory of existing and out-of-stock warehouse items.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Generated reports detailing findings and recommendations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Drove 26ft trucks and maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Loaded and unloaded products at warehouses and customer locations.
• Inspected load security and checked for damages.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.

• Liaison between the clients and organizations.
• Provided information to clients on SNAP benefits.
• Provided or withdrew benefits based on each client's individual case.
• Provided solutions for all issues being experienced by the client.
• Provided each client with stellar customer service and counsel.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded proactively and positively to rapid change.

• Prepared contracts for both experienced and new customers to obtain electricity on their property
• Played the role of mediator and liaison between the customer and the organization
• Represented the customer as well as the organization in all formal negotiations to find the best solution for each party
• Assisted in the selling of Jamaica Public Service merchandise that could increase company profit and facilitate energy conservation on customer utilities
• Solved customers' various issues, regardless of how diverse or unique each problem was
• Solve customer problems whilst still maintaining good rapport and stellar customer service
• Assessed customer information to identify problems they might not be aware of
• Gather information to send out investigations to resolve customer problems in the field
• Based on investigations follow up with customers to inform them if the issue is resolved or if it should be escalated to an emergency team.

• Taught English Literature
• Taught English Language
• Taught Social Studies
• Taught Principle of Business
• Taught students remotely via pre-recorded and live video sessions.
• Used positive reinforcement, repetition, and review to help students master challenging material.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Supported students with helpful study habits and exam strategies.
• Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.

• Assisted in researching the development of an organizational safety and security procedure manual
• Prepared commitments for the procurement of goods and services
• Prepared payment vouchers and related documentation
• Create, monitor, and update the database
• Preparation and conversion of documents via scanning and copying
• Liaised with relevant stakeholder on related matters and inquiries

• Managed a team of 20+ customer service agents.

• Handled and resolved customer escalations that agents could not resolve.

• Payroll management for customer service representatives (CSR).

• Auditing customer calls handled by CSR for irregularities and also for the development of agents for diverse supervisory or managerial roles.

• Liason between client and organization.

• Managed Amazon inquiries in an efficient, accurate timely manner according to company policy
• Manage and solve customer inquiries, complaints, and issues
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Assisted in the provision of emotional stability to customers with a major issue

• Worked with diverse groups to provide routines that will best suit their goals
• Enforced safety rules and regulations on recreational activities, and the use of exercise equipment
• Provided alternative exercises during workouts or classes for different levels of fitness and skill
• Provided correct techniques to minimize injury and improve fitness
• Provided guidance and motivation in developing and sculpting one's physique
• Provided motivation for clients to reach their fitness goals

• Assist in the marketing and sales of goods
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Trained and mentored new sales representatives.
• Managed customer accounts to secure customer satisfaction and repeat business.

• Ensure proper records management
• Preparation and conversion of documents via scanning and copying
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Assisted with thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
• Conducted check-ins with employees to assess workplace health and personnel engagement.
• Assisted with coordinating employee placements and administrative details.
• Assisted with employee relations, benefits administration and performance management initiatives to support workforce needs.
• Processed paperwork on hiring details for promotions and lateral position changes.

• Dealt with cases of child abuse
• Assisted on case management
• Assisted in identifying care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.

• Ensure proper records management
• Data entry
• Creation of database
• Assisted in preparing new hire letters, employee contracts, and corporate policies.
• Assisted with on-boarding processes for newly hired employees, which included distribution of all paperwork.
• Assisted with monitoring safety and health practices to protect employees from hazards and promote healthy work habits.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Assisted with managing employee data and privacy to keep employee data confidential per organizational privacy policies.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted with writing job postings and job descriptions for boards.

• Sorting and filing documents and files
• Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
• Assisted with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Assisted with developing web applications for deployment on platforms and sites.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Secured and protected data from unauthorized access by complying with security protocols.
• Verified accuracy of data entered into system to produce error-free reports.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Followed established procedures to enter and process data correctly.
• Corrected data entry errors to prevent duplication or data degradation.