Michael Bartley
Edison,NJ
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into new field where these skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
5
5
Certifications
1
1
Language
Work History
Front of House Staff Member
Panda Express Restaurant
08.2024 - Current
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Package Handler
FedEx Ground
10.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Millville Senior High School
Millville, NJ 05.2015 - 06.2018
Skills
English
Microsoft Excel
Customer service
Communication skills
Computer Literacy
Restaurant experience
Typing
Organizational Skills
Writing skills
Time management
Microsoft Powerpoint
Basic math
Inventory management
Sales
Retail sales
Warehouse Experience
Administrative Experience
Microsoft Office
10 Key Data Entry
Computer Skills
Word Processing
Microsoft Word
Guest services
Data Entry
Load & unload
Phone etiquette
Analytical problem-solving
Multitasking
Customer satisfaction
Written communication
Certification
Microsoft Office Specialist, 08/01/23, Present, I have my certifications in Microsoft Word, Word Expert, Excel, and Powerpoint
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Work Preference
Work Type
Part TimeInternshipLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchPaid sick leavePaid time offPersonal development programsCompany CultureTimeline
Front of House Staff Member
Panda Express Restaurant
08.2024 - Current
Package Handler
FedEx Ground
10.2023 - 12.2023
High School Diploma -
Millville Senior High School
05.2015 - 06.2018