Michael Barton
DuPont,WA
Summary
Served as an Airborne Noncommissioned Officer in the U.S. Army. Currently in the Army but will separate from service on June 10, 2024. (Honorable Discharge) Received a Bachelor of Science from an ABET (Accreditation Board for Engineering and Technology) -accredited university. Has proficient communication and computer skills. Has proficient analytical and problem-solving skills. Overcame organizational problems and develop plans to prevent them. Always improving organization by developing an efficient work ethic and a comfortable work environment. Easily adaptable to change and new methods. Tech-savvy. Attentive Customer Service Representative with 6 years of achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving.
Overview
8
8
years of professional experience
Work History
Noncommissioned Officer
U.S. Army Active Duty
04.2023 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Intelligence Analyst
U.S. Army Active Duty
11.2021 - Current
- Verified visitor security clearances and eligibility for access into SCIFs.
- Created useful and timely intelligence products to support field operations.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Briefed upper-level personnel on emerging threats.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
Customer Support Specialist
Macy's
08.2019 - 03.2020
- Developed organizational and problem-solving skills within an organization
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Customer Service Cashier
T.J. Maxx & HomeGoods
06.2016 - 08.2019
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Worked with floor team and managers to meet wide range of customer needs.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Science - Intelligence Studies
Cochise College
Sierra Vista, Arizona03.2022
Bachelor of Science - Engineering Physics, Mechanical
Stephen F. Austin State University
Nacogdoches, Texas05.2019
Associate of Science - Electrical and Electronics Engineering
Lone Star College
Kingwood, Texas05.2016
Skills
- Organizational Development
- Operations Management
- Human Resources Management
- Business Analysis
- Work Coordination
- Problem-solving abilities
- Written Communication
- Adaptability and Flexibility
- Attention to Detail
- Project Planning
Timeline
Noncommissioned Officer
U.S. Army Active Duty
04.2023 - Current
Intelligence Analyst
U.S. Army Active Duty
11.2021 - Current
Customer Support Specialist
Macy's
08.2019 - 03.2020
Customer Service Cashier
T.J. Maxx & HomeGoods
06.2016 - 08.2019
Associate of Science - Intelligence Studies
Cochise College
Bachelor of Science - Engineering Physics, Mechanical
Stephen F. Austin State University
Associate of Science - Electrical and Electronics Engineering
Lone Star College