Michael Barzaga
Palmdale,CA
Summary
Patient-focused professional with administrative and customer service expertise. Coordinates communications and referrals to ensure smooth healthcare services. Skilled in finding balanced solutions and resolving conflicts. Strong customer service, multitasking, and time management abilities.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Premier Hospice
Valencia
06.2020 - Current
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Assisted with the development of efficient office procedures for improved workflow.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Coordinated patient appointments and maintained appointment schedule.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Pulled patient files and verified insurance before patient's appointment.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Rehabilitation Counselor
Tarzana Treatment Centers, Inc
Lancaster
02.2016 - 05.2020
- Monitored client participation in treatment programs while providing ongoing feedback regarding progress towards established objectives.
- Participated in interdisciplinary team meetings by providing input regarding the development of effective treatment plans based on individual needs.
- Prepared patients for self-management and decision-making responsibilities.
- Trained in emergency procedures and provided first aid when necessary.
- Maintained a safe and non-hostile living environment for patients.
- Monitored and assessed patients' behavior to identify potential risks. Then, provided further assistance if needed.
Parts Specialist
Antelope Valley Nissan
Palmdale
03.2013 - 01.2016
- Kept up-to-date records of all sales transactions using computer software systems.
- Resolved customer complaints in a timely manner.
- Greeted customers and provided excellent customer service.
- Verified accuracy of orders before shipping them out to customers.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Organized shelves and displays to ensure easy access to products for customers.
- Communicated effectively with management on any issues or special requests from customers.
- Assisted customers with locating the correct part for their needs.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
Education
GED -
Antelope Valley Adult Education
Lancaster07-2012
Skills
- Insurance Verification
- Appointment Scheduling
- Resource Management
- Articulate Communication
- Process Improvements
- Customer Service
- Relationship Building
Timeline
Patient Coordinator
Premier Hospice
06.2020 - Current
Rehabilitation Counselor
Tarzana Treatment Centers, Inc
02.2016 - 05.2020
Parts Specialist
Antelope Valley Nissan
03.2013 - 01.2016
GED -
Antelope Valley Adult Education