Michael Basco
Vacaville,CA
Summary
Experienced manager and problem-solver with strong team-building and customer relationship skills. Skilled at streamlining operations to save costs and improve efficiency. Committed to motivating, supporting, and engaging employees to drive performance and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Pest Control Technician Lead
Clark Pest Control
01.2023 - Current
- Complied with company and state safety guidelines during the pest control process.
- Adhered to strict company and state regulations when applying pesticides.
- Wrote detailed reports for each job, which provided accurate concise information to the customer, while increasing the company's reputation.
- Elevated customer retention and satisfaction levels through delivery of exceptional customer service.
- Collaborated directly with Quality Assurance Managers to keep them in compliance with state regulations.
- Manage 200 accounts or more on a monthly basis.
- Educated clients on preventative measures and pest management strategies to enhance long-term results.
- Collaborated with team members to refine operational processes and improve service delivery efficiency.
- Trained new technicians on safety protocols, equipment usage, and company standards for pest control services.
- Conducted follow-up inspections to assess effectiveness of treatments and adjust strategies as needed.
Funeral Director Support Staff
Bryan-Braker Funeral Home
01.2022 - 12.2022
- Completed simple maintenance tasks for facility upkeep.
- Assisted coworkers with special tasks on daily basis.
- Managed filing systems, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality of service.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
Residential and Commercial Pest Control Technician
Clark Pest Control
07.2019 - 01.2022
- Complied with company and state safety guidelines during the pest control process.
- Adhered to strict company and state regulations when applying pesticides.
- Wrote detailed reports for each job, which provided accurate concise information to the customer, while increasing the company's reputation.
- Elevated customer retention and satisfaction levels through delivery of exceptional customer service.
- Collaborated directly with Quality Assurance Managers to keep them in compliance with state regulations.
- Manage 200 accounts or more on a monthly basis.
Bar Manager / Bartender
KB Sports Pub
05.2015 - 09.2019
- Increased profitability year over year.
- Increased bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, sanitation protocol and customer service best practices.
- Performed opening and closing duties.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Created a ledger using Microsoft Excel to accurately track cash on a daily basis.
- Conducted regular staff meetings to improve communication and team performance.
Bartender/Server
Outback Steakhouse
08.2012 - 01.2016
- Engaged with customers to build rapport, fostering a welcoming atmosphere conducive to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to accurately answer questions regarding menu item sourcing, ingredients and cooking methods.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal and drink choices based on individual preferences.
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ05.2010
High School Diploma - undefined
Vacaville High School
Vacaville, CA1999
Skills
- Effective Leader
- Attention to Detail
- Problem-Solving
- Conflict Resolution
- Excellence in Customer Service
- Relationship Building
- Organization and Time Management
- Verbal and Written Communication
- Active Listening
- Analytical and Critical Thinking
- Self-Motivated
- Training and Development
- Teamwork and Collaboration
- Coaching and Mentoring
- PPE Compliance
- Quality Control Analysis
- Hazardous Material Handling
- Site Inspections
- Current Good Manufacturing Practices (CGMP)
- Microsoft 365 (Word, Excel, Outlook, Power Point, Teams)
Certification
- SafeServ certification: Food Handling
- ABC Responsible Beverage Service Training Certification
- Branch 2 Pest Control Certification
- Green Pro Certification
- NPMA Food Processing & Handling Facilities Certification
- Healthy Scools Act Certification
- CGMP Certification
Timeline
Commercial Pest Control Technician Lead
Clark Pest Control
01.2023 - Current
Funeral Director Support Staff
Bryan-Braker Funeral Home
01.2022 - 12.2022
Residential and Commercial Pest Control Technician
Clark Pest Control
07.2019 - 01.2022
Bar Manager / Bartender
KB Sports Pub
05.2015 - 09.2019
Bartender/Server
Outback Steakhouse
08.2012 - 01.2016
Associate of Arts - Information Technology
University of Phoenix
High School Diploma - undefined
Vacaville High School