Michael Basey

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.

- Scheduling and Managing routine maintenance on all building systems.

- Mitigating risk and overseeing safety and security.

- Overseeing all contractors that work with the facility.

-Ensuring the facility complies with relevant laws, regulations and safety standards.

- Handling long-range planning to support future needs and growth.

- Helping with plans for renovations, additions or new buildings.

- Managed multi-unit, 40 properties and all of the facility needs.

• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Worked alongside team to accomplish work goals according to schedule.
• Enhanced job site safety through regular inspections, hazard assessment, and implementation of corrective measures.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Trained workers in proper methods, equipment operation and safety procedures.
• Directed projects according to schedule and quality demands.
• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.

• Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
• Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
• Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
• Traveled to job sites for both scheduled and emergency appointments.

• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Removed debris and waste from outdoor areas.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Cut trees and shrubs to shape and maintain landscape.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.

• Educated customers on use, care and adjustments of appliances.
• Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
• Disassembled, repaired and reassembled equipment in good working order.
• Ordered parts and maintained adequate inventory.
• Diagnosed issues with appliances and made repairs.
• Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.