MICHAEL BASKERVILLE
Milwaukee
Summary
Multiple years of experience with social and teamwork structured jobs. I'm young but am very adaptable and willing to learn. I can be a great asset to the team I'm on with my ability to grow and awareness of situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Technician
WEAP
01.2025 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Customer Service Specialist
Dicks Sporting Goods Distribution Center
10.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Lube Clerk
Woodmans inc
09.2023 - 10.2023
- Working with cars inside the gas station to do oil changes, check fluids and tire pressure while sometimes being the cashier in the gas station
Camp counselor
Peak Initiative
06.2023 - 08.2023
- Being the main guardian for kids at a camp while making sure they are having fun and enjoying activities.
Teacher’s Assistant
Literacy Lab
08.2022 - 06.2023
- Working in a K3 classroom as you come in everyday to do 1 on 1 learning with the students, you read to the students everyday and assist in regular full class learning.
Security
Per Mar Security
04.2022 - 06.2023
- Event Security for different venues and events, keeping crowds managed and calm while making sure nothing dangerous happens.
Education
High School Diploma - undefined
Milwaukee Academy of Science
Milwaukee, WI06.2022
Skills
- Communication - Experienced
- Teamwork - Experienced
- Customer service - Skillful
- Leadership - Skillful
- Adaptability - Skillful
- Project Management - Skillful
Certification
Shallow water lifeguard certification
CPR certified
Timeline
Behavior Technician
WEAP
01.2025 - Current
Customer Service Specialist
Dicks Sporting Goods Distribution Center
10.2024 - Current
Lube Clerk
Woodmans inc
09.2023 - 10.2023
Camp counselor
Peak Initiative
06.2023 - 08.2023
Teacher’s Assistant
Literacy Lab
08.2022 - 06.2023
Security
Per Mar Security
04.2022 - 06.2023
High School Diploma - undefined
Milwaukee Academy of Science
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