Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michael Bass

Gainesville,FL

Summary

Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

14
14
years of professional experience

Work History

Supply Chain Management Administrative Officer

Malcom Randall VA Medical Center
2023.03 - Current
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed department budgets and generated financial reports for management review.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Delivered performance reviews, recommending additional training or advancements.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Prepared reports to assist business leaders with key decision-making and strategic operational planning.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Supervise staff members tasked with handling materials management, planning, purchasing, and customer service duties
  • Provided supply chain guidance to a team of 20 employees

Emergency Room Administrative Officer

Malcom Randall VA Medical Center
2022.03 - 2023.03
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed department budgets and generated financial reports for management review.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Remain solution-oriented in the face of complex problems to assist management and the overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Developed and implemented strategies to streamline office operations.
  • Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Completed bi-weekly payroll for 29 employees

Supervisor Medical Support Assistant

Malcom Randall VA Medical Center
2021.05 - 2022.03
  • Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Organized patient records to research, extract medical information, and review records for completeness and accuracy.
  • Used VSSC to maintain and record patient data and generate reports.
  • Interviewed patients to verify and update clinical and demographic records.
  • Verified patient insurance coverage and collected required co-payments.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Built positive rapport with patients to make them feel comfortable during uncomfortable procedures.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Supervisor Medical Support Assistant

Bay Pines VA Hospital
2019.12 - 2021.04
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Used Power BI to maintain and record patient data and generate reports.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built a highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized spaces, materials, and catering support for internal and client-focused meetings.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for 54 employees.

Patient Financial Services Representative

Bay Pines VA Hospital
2018.06 - 2019.12
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Analyzed customer financial records to determine an appropriate payment plan.
  • Entered client details and notes into the system for interdepartmental access and review.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Provided clients with information on audit classifications, settlements and computations.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Verified client information by analyzing existing evidence on file.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained strong knowledge of basic medical terminology to understand services and procedures better.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Determined the appropriateness of payers to protect the organization and minimize risk.
  • Communicated effectively with staff members of operations, finance, and clinical departments.
  • Coordinated with the contracting department to resolve payer issues.

Advanced Medical Support Assistant

Malcom Randall VA Medical Center
2017.03 - 2018.06
  • Mailed patient appointment letters.
  • Maintained and obtained medical records.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
  • Interviewed patients to verify and update clinical and demographic records.
  • Built positive rapport with patients to make them feel comfortable during uncomfortable procedures.
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Verified and updated clinical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests, and billing questions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Program Support Assistant

Malcom Randall VA Medical Center
2016.04 - 2017.03
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Provided general program information and assistance.
  • Trained and supervised 13 employees on office policies and procedures.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Performed wide-ranging administrative, financial, and service-related functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Proofread and edited documents for accuracy and grammar.

Production Scheduler

Cardinal LG
2013.11 - 2016.04
  • Tracked progress of goods during manufacturing.
  • Updated management and clients on the progress of production.
  • Set schedules for 200 staff by planning and designating shifts and hours.
  • Developed scheduling for specific tasks so that goods would be available when needed.
  • Maintained accurate records and handled purchase orders.
  • Met production goals and formed an action plan to raise the bar to higher standards constantly.
  • Decreased production downtime by accurately scheduling maintenance and production crews.
  • Flagged potential issues by monitoring timelines.
  • Troubleshot production problems, machinery malfunctions and staff shortages.
  • Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
  • Supported development of automated system for distribution of sales orders and associated data.
  • Accomplished leadership through team building exercises and mentoring within departments.
  • Prioritized production areas by analyzing most cost-effective methods.
  • Resolved accuracy issues by implementing software to pinpoint areas of weakness and address concerns.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Researched and compiled information on a variety of planning issues from multiple sources, prepared thorough reports, and presented findings in weekly meetings.
  • Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.
  • Developed and maintained automated tracking systems, hard copy files, and records to enhance office workflows.
  • Devised and implemented efficient processes for production tracking and inventory control.

Glass Oven Operator

Cardinal LG
2009.06 - 2013.11
  • Maintaining the work area and equipment to comply with company and sanitary standards.
  • Performed inspections throughout processes to meet quality standards.
  • Reduced and eliminated downtime to drive quality of products.
  • Checked temperature control to maintain proper conditions.
  • Changed molds to accommodate the production schedule.
  • Reported issues and took action to prevent food safety and food quality problems.
  • Leveraged measuring equipment to obtain proper weights.
  • Observed, maintained, and addressed issues to prevent and reduce waste.
  • Determined practical methods to improve the assembly and fitting of most parts.
  • Maintained safe operations of Tempering furnace melting metal such as aluminum and copper.
  • Closely watched employee use of Tempering equipment, maintaining high safety and quality standards in work zones.
  • Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
  • Scheduled and performed informal inspections to identify safety and operational concerns.
  • Operated equipment such as lift trucks, bobcats and cranes to transport materials and products.
  • Monitored flow, temperature and belt speed to keep smooth production.
  • Reviewed bonding and process specifications, blueprints, and production schedules to perform sequences.
  • Carefully reviewed daily work orders to maintain accuracy, reduce material waste, and increase productivity.
  • Documented daily activities efficiently and accurately with accurate company logs.
  • Kept operations in compliance with company targets, safety requirements, and legal statutes.
  • Reacted calmly and quickly in emergency situations to best provide support for employees and seek additional help.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
08.2024

BBA - Human Resource Management (Certification)

University of Phoenix
Tempe, AZ
07.2022

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
12.2021

Skills

  • Office Administration
  • File and Data Retrieval Systems
  • Workflow Planning
  • Microsoft Office
  • Human Resources Support
  • Employee Timesheet Processing
  • Financial and Operational Reporting
  • Administration Management
  • Documentation
  • Human Resources Management Software
  • Employee Performance Evaluations
  • Administrative Arrangements

Additional Information

Contracting Officer's Representative (FAC-COR I)

Timeline

Supply Chain Management Administrative Officer

Malcom Randall VA Medical Center
2023.03 - Current

Emergency Room Administrative Officer

Malcom Randall VA Medical Center
2022.03 - 2023.03

Supervisor Medical Support Assistant

Malcom Randall VA Medical Center
2021.05 - 2022.03

Supervisor Medical Support Assistant

Bay Pines VA Hospital
2019.12 - 2021.04

Patient Financial Services Representative

Bay Pines VA Hospital
2018.06 - 2019.12

Advanced Medical Support Assistant

Malcom Randall VA Medical Center
2017.03 - 2018.06

Program Support Assistant

Malcom Randall VA Medical Center
2016.04 - 2017.03

Production Scheduler

Cardinal LG
2013.11 - 2016.04

Glass Oven Operator

Cardinal LG
2009.06 - 2013.11

MBA - Business Administration

University of Phoenix

BBA - Human Resource Management (Certification)

University of Phoenix

Bachelor of Science - Business Administration

University of Phoenix

Similar Profiles

  • Colleen Lance

    Colleen LanceColleen Lance

    Geriatric Physical Therapy Resident at Malcom Randall VA Medical CenterGeriatric Physical Therapy Resident at Malcom Randall VA Medical Center

    View Profile
  • Robin Walker

    Robin WalkerRobin Walker

    Registered Nurse of the Operating Room at Malcom Randall VA Medical CenterRegistered Nurse of the Operating Room at Malcom Randall VA Medical Center

    View Profile
  • Lawanna Beyer

    Lawanna BeyerLawanna Beyer

    RN Outpatient Infusion Room Charge Nurse at Malcom Randall VA Medical CenterRN Outpatient Infusion Room Charge Nurse at Malcom Randall VA Medical Center

    View Profile
Michael Bass