Michael Bates
Salt Lake City,UT
Summary
Talented Manager with expert team leadership, planning and organizational skills built over 25 years of experience in all areas of the construction and remodeling industry. From business owner, project management, design and sales to the installation and final punch list items on small to large projects. Successful at improving both the sales and installation procedures to streamline and strengthen processes. Multifaceted leader with an analytic and diligent approach to building, training and leading strong teams. Not afraid to get hands on if required to insure complete customer satisfaction and build strong referrals. Adaptable and open to new technologies used in pricing, design and tracking to insure accountability.
Overview
33
33
years of professional experience
Work History
Design Consultant
Your Home Improvement Company
06.2023 - 01.2024
- Enhanced client satisfaction by providing tailored design solutions for residential projects.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Met with over 12 customers per week to discuss design vision and individual needs In a one call close process.
- Prepared original and relevant options for clients suitable to individual requirements.
- Guaranteed designs adhere to company brand standards and guidelines.
- Identified design requirements for each project.
Sales Representative
Paradise Flooring & Design
10.2022 - 05.2023
- Responsible for opening the window and door division for a small flooring business to expand further in the market.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
Sales/Installer
Self Employed Services
03.2002 - 10.2022
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Reviewed schedules and work orders to determine supplies and materials for assignments.
- Removed systems and fixtures to prepare for replacements.
- Installed complete systems at new residential and business construction sites.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Managed and monitored different small to medium scale installations in schedule and budget.
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Learned customer needs and desires to suggest specific product options.
Sales Manager
Ogden's Carpet Outlets
12.1999 - 08.2002
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Section Leader/Instructor
United States Marine Corps
02.1991 - 02.1997
- Instructor for all officers at The Basic School in Quantico Virginia to educate and train them before entering into the fleet marine force.
- Section leader for multiple tours including Somalia, Okinawa, Russia.
Education
High School Diploma -
Rock Springs High School
Rock Springs, WY05.1989
Skills
- Profit and revenue-generating strategies
- Product and service management
- Complex project negotiations, sales presentations
- Excellent work ethic
- Business Prospecting
- Performance Management
- Creative problem-solving
- Adaptability
- Strong communication
- Project management
- Customer relationship management
- Reliable and Responsible
Timeline
Design Consultant
Your Home Improvement Company
06.2023 - 01.2024
Sales Representative
Paradise Flooring & Design
10.2022 - 05.2023
Sales/Installer
Self Employed Services
03.2002 - 10.2022
Sales Manager
Ogden's Carpet Outlets
12.1999 - 08.2002
Section Leader/Instructor
United States Marine Corps
02.1991 - 02.1997
High School Diploma -
Rock Springs High School
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