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Michael Bates
McDonough,USA
Work Preference
Summary
Process Technician with extensive experience in Optical Manufacturing. Managed production line processes and troubleshot systems through strong organizational and prioritization skills. Coordinated preventive maintenance on production equipment, contributing to operational efficiency.
Overview
28
28
years of professional experience
Work History
Process Tech
RxO Atlanta
Atlanta
07.2018 - 04.2026
- Oversaw operations and daily calibrations of TBA’s, Foco’s, Etchers, Vacuums, Printers to ensure optimal performance.
- Perform preventative maintenance
- Identified and resolved equipment malfunctions in collaboration with Maintenance to minimize downtime.
- Enforce process guidelines to meet or exceed hourly production goals and standards
- Demonstrated commitment to maintaining high-quality standards in all tasks.
- Developed action plans to enhance workflow efficiency and achieve production targets.
- Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
- Oversaw inventory management for consumable supplies, ensuring availability.
- Manufacturing of complex RX’s
- Served as a go-to person in the lab for making glasses and troubleshooting difficult Rx’s.
Resource Center Coordinator/ Regional Manufacturing Administrator
OneSight
Atlanta
06.2012 - 06.2018
- Managed day-to-day operations of the first OneSight Lab
- Oversaw manufacturing operations for 7 school-based vision centers in US and 2 sustainable vision centers in Liberia and East Timor, ensuring quality and efficiency in service delivery.
- Supervised 30-50 Luxottica employees, fostering team proficiency and collaboration to meet operational goals.
- Managed clinic teams to ensure reliable and effective service delivery.
- Oversaw operations of 25 clinics to ensure effective service delivery.
- Led production efforts in 21 clinics, ensuring seamless operations.
- Analyzed additional usage data to identify trends and improve processes.
- Conducted analysis of additional remakes to enhance product accuracy and customer satisfaction.
- Managed inventory of consumable supplies for efficient operations.
- Managed inventory of frames and lenses to support timely fulfillment of orders.
- Achieved consistent on-time service delivery of eyeglasses to patients, enhancing patient satisfaction and trust.
Lab Tech, Lead Lab Tech, Asst. Lab Manager and Lab Manager
LensCrafters
Greenwood, USA
12.1997 - 05.2012
- Managed day-to-day operations of a multi-million dollar store’s lab
- Coordinated staff schedules to ensure optimal coverage
- Managed inventory levels to prevent stock shortages
- Conducted new hire recruiting, facilitating the selection process to build a skilled team.
- Provided coaching to team members to enhance performance
- Managed remakes process to ensure product quality and customer satisfaction.
- Analyzed additional usage data to identify trends and improve processes.
- Conducted purchasing tasks to ensure timely availability of products.
- Provided customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
Education
Associates Degree - Electronics Engineering Technology
ITT Technical Institute
Indianapolis, INHigh School Diploma -
WALDRON JR/SR HIGH SCHOOL
Waldron, INSkills
- Equipment calibration
- Process optimization
- Troubleshooting technical issues
- Quality control procedures
- Inventory management
- Production efficiency
- Team leadership
- Data analysis
- Effective communication
- Problem solving
- Time management
- Staff training
- Quality control analysis
- Equipment troubleshooting
- Team Training
- Order management
- Production monitoring
- Machine setup
- Equipment maintenance
- Parts installation
- Preventive Maintenance
Performance Review Excerpt
Michael has been instrumental in OneSight Manufacturing exceeding expectations for all Global Manufacturing operations.
Results
- Considered a Lab manufacturing go-to-person when it comes to making glasses and troubleshooting difficult Rx’s.
- Develops sound action plans to achieve results and can quickly adjust goals as needed.
- Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
- Perform preventative maintenance and calibration of equipment.
- Identify and resolve equipment malfunctions, working with Maintenance as necessary to minimize down time.
References
Available upon request.
Manufacturing Achievements
- 12/01/17, On Time Service Delivery of 99%
- Successfully launched 3 OneSight Lab locations
- Test products and Introduced to Luxottica Leadership
- Lead the training of Rwanda Lab staff
- Participated in the training of The Gambia Lab staff
- 12/01/17, Implementing improvement to OneSight Manufacturing Vehicle (EyeVan) operations to increase Efficiency and Throughput
Timeline
Process Tech
RxO Atlanta
07.2018 - 04.2026
Resource Center Coordinator/ Regional Manufacturing Administrator
OneSight
06.2012 - 06.2018
Lab Tech, Lead Lab Tech, Asst. Lab Manager and Lab Manager
LensCrafters
12.1997 - 05.2012
Associates Degree - Electronics Engineering Technology
ITT Technical Institute
High School Diploma -
WALDRON JR/SR HIGH SCHOOL