Michael Batista
Brooklyn
Summary
Proven to excel in optimizing auto repair processes at Meleydi's Auto Repair, I significantly enhanced customer satisfaction through quality control and efficient scheduling. My proficiency in estimating costs and commitment to excellence led to repeat business and improved service delivery. Skilled in both client service and technical diagnostics, I foster positive relationships and deliver exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Body Shop Advisor
Meleydi's Auto Repair
06.2021 - 11.2023
- Oversaw quality control measures throughout the repair process, guaranteeing consistent results meeting or exceeding expectations.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Negotiated favorable terms with vendors supplying paint products, replacement parts, and other necessary items.
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Strengthened communication skills through regular interactions with others.
- Identified opportunities for cost savings through efficient inventory management and resource allocation.
- Developed strong relationships with clients, leading to repeat business through excellent communication skills and follow-up care.
- Facilitated smoother operations by maintaining clean and safe work environment.
- Responded to customer requests for products, services, and company information.
- Delivered vehicles with improved safety, thoroughly inspecting and repairing structural damage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Vehicle Maintenance Technician
Meleydi's Auto Repair
05.2020 - 09.2020
- Supported fleet managers in developing maintenance schedules based on manufacturer recommendations and specific usage patterns of each vehicle type.
- Increased repair accuracy by utilizing advanced diagnostic tools and equipment in the troubleshooting process.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained accurate records of time and materials required to perform repairs and service.
- Explained estimates and determined repair timelines to manage customer expectations.
- Fostered a positive working environment by maintaining open lines of communication, collaborating effectively with colleagues, and proactively addressing any issues that arose.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Strengthened communication between departments by providing regular updates on progress of ongoing repairs or projects requiring coordination from multiple parties.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Science - Computer Science
Queens College
Flushing, NYSkills
- Customer follow-up
- Client Service
- Estimating costs
- Accurate estimates
- Commitment to quality
- Customer Service
- Excellent work ethic
- Detail orientation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Body Shop Advisor
Meleydi's Auto Repair
06.2021 - 11.2023
Vehicle Maintenance Technician
Meleydi's Auto Repair
05.2020 - 09.2020
Associate of Science - Computer Science
Queens College
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