Michael Batterson
Jacksonville
Summary
Dynamic and dependable professional with extensive experience in patient transport at Baptist Medical Center South. Recognized for exceptional communication and adaptability, ensuring patient safety and comfort. Proficient in mobility assistance and vehicle maintenance, consistently achieving high satisfaction ratings through dedicated guest services and teamwork. Committed to enhancing patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Transporter
Baptist Medical Center South
07.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Transport patients throughout the hospital by wheelchair, stretcher, and bed with IV poles and oxygen.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, and stretchers.
- Transported patients to testing and treatment units and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Cleaned, sanitized and moved hospital equipment.
- Provided physical support to patients through diverse types of mobility assistance.
- Lifted or assisted others to lift patients to move them on or off beds, or stretchers.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
Rideshare Driver
Uber and DoorDash
02.2021 - 07.2024
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Followed company guidelines and policies when interacting with passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Responded to passenger concerns and complaints politely and professionally.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Delivered passengers to destinations safely and on time.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Guest Service Specialist/Valet
Oklahoma Surgical Hospital
08.2020 - 02.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries to maximize guest satisfaction.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove various vehicles, safely and legally.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Parked and retrieved vehicles for customers to protect and prevent damage to customers' vehicles.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
Surgical, PCT/Guest Service Specialist
Oklahoma Surgical Hospital
10.2014 - 05.2020
- Position patients for surgery, transported patients from gurney to and from surgery table.
- Held and positioned patients for surgical prep.
- Transported patient blood and specimens.
- Assisted in moving surgical equipment.
- Filled in as needed as an anesthesia tech.
Education
General Studies
Wagoner High School
Wagoner, OK05-1985
Skills
- Guest Services
- Adaptability
- Team Player
- Communication
- Organization
- Dependability
- Safe Licensed Driver
- Physical Stamina
- Safety Precautions
- First aid training
- Patient transport
- Mobility assistance
- Vehicle maintenance
- Patient-transport equipment
- Wheelchair operation
- Wheelchair transport
Timeline
Transporter
Baptist Medical Center South
07.2024 - Current
Rideshare Driver
Uber and DoorDash
02.2021 - 07.2024
Guest Service Specialist/Valet
Oklahoma Surgical Hospital
08.2020 - 02.2021
Surgical, PCT/Guest Service Specialist
Oklahoma Surgical Hospital
10.2014 - 05.2020
General Studies
Wagoner High School
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