Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Heavyequipmentexperience
Timeline
Generic

MICHAEL BATTISTA

Layton,UT

Summary

Customer-focused, loyal, hardworking, safety-conscious, man of faith, integrity, and good character.

Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Specialist

Endzone Hobby Center
07.2023 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.

Customer Support / Manager of Customer Success

Pavement Software Solutions
04.2019 - 07.2023
  • Company Overview: PavementSoft is the DNA of companies in the Asphalt and Paving industry and we had to have it up and running 24/7
  • I developed video demos and tutorials of the software
  • First line - main point of contact for new and existing clients - Responsible for Onboarding clients, Supporting clients with customization, building and transferring data tables, and supporting as needed with all facets of their implementation and use of the software
  • Captured and recorded issues with the software and posted them to GitHub for resolution
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.

CDL DRIVER / MOTOR VEHICLE OPERATOR

Morgan Pavement
04.2016 - 04.2019
  • Perform the full range of motor vehicle operator duties for Morgan Pavement
  • Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
  • Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
  • Operate a variety of heavy equipment and vehicles to complete projects ranging in scope and complexity.
  • Maintain accurate, thorough logs of working hours and vehicle service and repairs in accordance with federal and state regulations

Package Delivery Driver (Seasonal)

UPS
11.2017 - 12.2017
  • Worked as a seasonal delivery driver for UPS during a temporary layoff from a position as CDL Driver with Morgan Pavement
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.

FORMAN / MECHANIC / EQUIPMENT OPERATOR / LABORER

Brothers Paving & Concrete Corporation
01.2010 - 12.2015


  • Supervised and provided technical direction to crew.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Worked at The Pentagon, The White House, VA Hospital, Ft Belvoir, Dullas Town Center, Quantico Marine Corps Base.


JUNIOR PROJECT MANAGER

Brothers Paving & Concrete Corporation
05.2006 - 11.2006
  • Comminations/ Crew Liaison
  • Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
  • Supported senior project managers in various aspects of project planning, execution, and closure activities.

Education

B.S. - Construction Management

Utah Valley University
Orem, UT
01.2010

High School Diploma -

Forest Park High School
Woodbridge, VA
06-2006

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Organizational skills

Accomplishments

    Served a Full Time Mission for the Church of Jesus Christ of Latter Day Saints. 2006-2008

Certification

  • Commercial Driver's License (CDL), A, Double, Triple, Tanker
  • OSHA 10 Construction (OSHA10)
  • Flagger Certification

Heavyequipmentexperience

  • CDL 17-Ton Quad Axle Dump Truck
  • CDL Lowboy Driver/Milling and Paving Equipment
  • Bobcat Skid Loader; Sweeper Attachment
  • Cat Skid Loader; Sweeper Attachment
  • Sealcoat Spray Truck Driver / Applicator with 3,000 Gallon Tank
  • Water Truck/Flush Truck Driver
  • DESCO Asphalt Rejuvenator / Asphalt Roller Operator
  • Dirt Roller Operator
  • CAT 320 & HITACHI Excavators
  • Forklift

Timeline

Operations Specialist

Endzone Hobby Center
07.2023 - Current

Customer Support / Manager of Customer Success

Pavement Software Solutions
04.2019 - 07.2023

Package Delivery Driver (Seasonal)

UPS
11.2017 - 12.2017

CDL DRIVER / MOTOR VEHICLE OPERATOR

Morgan Pavement
04.2016 - 04.2019

FORMAN / MECHANIC / EQUIPMENT OPERATOR / LABORER

Brothers Paving & Concrete Corporation
01.2010 - 12.2015

JUNIOR PROJECT MANAGER

Brothers Paving & Concrete Corporation
05.2006 - 11.2006

B.S. - Construction Management

Utah Valley University

High School Diploma -

Forest Park High School

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MICHAEL BATTISTA