Michael C. Batts
Efland,NC
Summary
Dynamic registered nurse with extensive experience in coordinating patient care across various environments. Proven ability to communicate effectively with multidisciplinary teams to enhance patient outcomes. Committed to continuous improvement in healthcare delivery through evidence-based practices and thorough documentation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Emergency Room Registered Nurse
UNC Health Care
Hillsborough, North Carolina
06.2025 - Current
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Assessed patient conditions and prioritized care in fast-paced emergency environment.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
- Implemented infection control protocols to ensure patient safety and compliance.
- Educated patients and families on treatment processes and discharge instructions.
- Provided education to patients regarding disease prevention and home care instructions.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Participated in research projects related to improving the quality of emergency room services.
Wound Care Coordinator
Carolina Rivers Nursing And Rehabilitation Center
Jacksonville, North Carolina
06.2023 - 05.2025
- Developed and implemented wound care protocols to ensure patient safety and quality of care.
- Coordinated wound care assessments for residents with diverse medical needs.
- Developed individualized care plans in collaboration with healthcare teams.
- Trained nursing staff on wound management protocols and best practices.
- Monitored healing progress and documented changes in patient records.
- Ensured compliance with infection control standards during wound care procedures.
- Educated patients and families on wound care techniques and prevention strategies.
- Collaborated with external specialists for advanced wound treatment options.
- Participated in quality improvement initiatives to enhance wound care practices.
- Educated patients on self-care techniques such as proper skin hygiene, nutrition and exercise programs that improve the healing process.
Clinic Nurse: Internal Medicine
Camp Lejeune
Camp Lejeune, NC
06.2022 - 06.2023
- Directed, planned, and coordinated care for patients under the supervision of the Internal Medicine Providers.
- Facilitated access to care, ensuring continuity of high-quality patient care.
- Managed clinical access, patient flow, and discharge processes.
- Assessing not only chief complaints but also identifying underlying conditions or causes of disease processes, educating patients of disease processes and prevention measures.
- Monitored and maintained HEDIS measures to uphold compliance and accuracy.
- Managed clinic referrals by assessing patient needs and coordinating with appropriate providers.
- Performing an array of clinical procedures such as medication administration, wound dressings, arrangement for in-facility procedures.
- Performing telephonic triage to determine if pt is clinic appropriate or needs emergent stabilizing care.
- Reading and interpreting T-CONs. Ordering refills based on patient hx and telephonic communication.
- Scheduling patients based on emergent or non-urgent needs and placed in appropriate slots.
- Proficient in MHS Genesis electronic health record.
- Keenly aware of HIPAA rules and regulations, protection of the PMI and PHI.
Dialysis Nurse
DaVita Dialysis
Jacksonville, NC
07.2021 - 06.2022
- Administered dialysis treatments to patients in a compassionate and efficient manner.
- Educated patients and their families about the dialysis process, diet restrictions, medications, lifestyle modifications and other relevant topics.
- Educated patients on kidney health and dialysis procedures for better understanding.
- Conducted routine equipment checks to ensure safety and reliability during procedures.
RN Emergency Department level III
Onslow Memorial Hospital
Jacksonville, NC
03.2019 - 07.2021
- Utilize the nursing process to facilitate immediate stabilization and emergent patient care in a high acuity emergency department (Adult and Pediatric).
- Acted as Senior Staff Nurse and Mentor in JCAHO Certified Stroke Center and Chest Pain Center, providing care for adult and pediatric emergency patients.
- Executed multiple nursing roles across diverse settings, including Charge Nurse, Trauma RN, and bedside care provider, ensuring comprehensive patient care.
- Collaborated with physicians and coordinated with hospital departments to streamline the patient admission process.
- Developed staffing schedules and daily assignments in collaboration with the Department Manager and Clinical Supervisors.
- Professional certifications required included: ACLS, PALS, and BLS.
Telephonic Occupational Health Nurse II
WorkCare
Anaheim, CA
06.2016 - 03.2019
- Coordinated communication among employees, employers, physicians, and peers to effectively manage injuries and facilitate return-to-work within employees' functional capabilities.
- Directed, planned, coordinated, implemented, and evaluated the plan of care while providing telephonic follow-up to injured employees on the job.
- Continually reassessed the physical injury and the economic, psychosocial, and emotional status of the employee.
- Facilitated collaboration among employees, employers, and WorkCare Physicians to optimize injury management strategies.
- Planned and executed discharge processes for injured employees, promoting self-care and providing tailored suggestions to support recovery.
Congestive Heart Failure Transitions Coach
Onslow Memorial Hospital
Jacksonville, NC
09.2014 - 06.2016
- Facilitate and coordinate the transition from hospitalization to home, through utilization of the Dr. Eric Coleman model and by ensuring patients have access to discharge medications, outpatient ancillary services and follow-up discharge appointments.
- Coached and educated patients on medication reconciliation and community resources to motivate behavior change and decrease hospital readmissions.
- Round on all CHF, Pneumonia, COPD and MI new admissions and introduce them to the Core Transitions Interventions Program.
- Conducted home visits within 3 days post-discharge to evaluate patient environments and address needs.
- Weekly telephonic follow-up with active program participants.
- Target patient populations in Onslow County, and surrounding communities, with diagnoses of Congestive Heart Failure, Pneumonia, Myocardial Infarction and Chronic Pulmonary Obstructive Disease.
- Participated in hospital committees that developed strategies to reduce hospital readmissions.
RN Case Manager
Gentiva Health Services, Inc.
Pollocksville, NC
04.2012 - 09.2014
- Directed, planned, coordinated, implemented, and evaluated the plan of care while providing follow-up skilled nursing visits for home health patients with an average census of 15 to 20.
- Administer ongoing care and case management for each patient.
- Confer with physician in developing the initial plan of treatment, based on physician's orders and initial patient assessment. Provide hands-on care, management and evaluation of the care plan and teaching of the patient in accordance with physician orders.
- Coordinated patient care services and facilitated effective communication with ancillary staff to enhance overall patient experience.
- Reported patient care status to healthcare team, ensuring continuity of treatment and timely updates to physician and Clinical Manager.
- Implement patient care plan in conjunction with patient and family to assist them in achieving optimal resolution of needs.
- Coordinated, oversaw, and supervised the work of Home Health Aides, Certified Home Health Aides, and Personal Care Workers, providing written personal care instructions that reflected the current plan of care. Monitor the appropriate completion of documentation by home health aides/personal care workers as part of the supervisory/leadership responsibility.
- Prepare appropriate medical documentation on all patients, including any case conferences, patient contacts, medication order changes, re-certifications, progress updates, and care plan changes.
- Prepare visit/shift reports, updates/summarizes patient records, and confer with other health care disciplines in providing optimum patient care.
RN Nurse Case Manager
Community Home Care and Hospice
Morehead City, NC
04.2010 - 03.2012
- Performs the initial and ongoing assessment to develop the hospice plan of care to include medication administration, dressing changes, oxygen administration, hospice philosophy and care of the terminally ill patient.
- Provides ongoing evaluation of the hospice plan of care.
- Works closely with other members of the Interdisciplinary Group to provide all-inclusive physical, psychosocial, educational, emotional and spiritual services including bereavement support to the patient and family.
- Managed patient care as primary liaison between physician, patient/family, and hospice team, ensuring comprehensive awareness of clinical issues, staffing, and scheduling.
- Maintains an accurate and updated medical record, including all Interdisciplinary notes, Plans of Care, initial and ongoing assessments and any other information pertinent to the care of the patient.
- Reviewed and followed up on patient clinical records to ensure quality services and adherence to standards of practice.
- Maintains a high level of knowledge pertaining to the management of pain and symptoms in the dying process.
- Educated patients and families on the hospice process, addressing specific needs of hospice patients to enhance understanding and engagement in care.
Adult Emergency Services Supervisor
WakeMed Health and Hospitals
Raleigh, NC
03.2003 - 04.2010
- Manages night shift Staff Nurses in a Level I Trauma Center, JHACO Certified Stroke Center and Chest Pain Center, primarily for Adult Emergency Services population.
- Utilizes the nursing process to facilitate immediate stabilization and emergent patient care in a high acuity emergency department.
- Executed multiple roles, including Night Supervisor, Charge Nurse, Trauma RN, and bedside care provider, to ensure seamless operations in high-pressure situations.
- Coordinated with physicians and hospital departments to streamline patient admission process, enhancing patient flow and care delivery.
- Partnered with Department Manager and Clinical Supervisors to optimize staffing schedules and daily assignments, ensuring adequate coverage for patient needs.
- Professional certifications included: ACLS, PALS, TNCC and BLS.
Staff Nurse II, Emergency Department
Durham Regional Medical Center
Durham, NC
06.2001 - 03.2003
- Acted as Charge Nurse and bedside care provider in Emergency Department of 369-bed hospital, delivering high-quality patient care.
- Utilized the nursing process to facilitate immediate stabilization and emergent patient care in a high acuity emergency department.
- Collaborated with physicians and coordinated with other hospital departments to expedite patient admissions, enhancing overall workflow.
- Professional certifications included: ACLS, PALS, TNCC and BLS.
Nurse Case Manager
Durham Regional Home Health Care Agency
Durham, NC
07.1998 - 06.2001
- Implemented plans for nursing care, treatment, and services, ensuring appropriate staffing levels and personnel deployment.
- Supervised and coordinated nursing personnel and delivery of nursing care for a 24-hour period in the designated area.
- Assisted in developing patient care programs, policies and procedures to assess, evaluate, and meet patients' nursing care, treatment, and service needs.
- Implement an effective, ongoing program to measure, assess and improve nursing care, treatment and service delivered to patients.
- Coordinated administration and clinical activities inter- and intra-departmentally to optimize patient care and maintain staffing.
- Served as CNO during absences to maintain leadership and continuity.
Cardiac Step Down Staff Nurse III
Duke University Medical Center
Durham, NC
07.1997 - 06.2000
- Supervised staff nurses in delivering patient care to post-surgical and acute cardiac patients, fostering teamwork and quality outcomes.
- Delivered nursing care to post-surgical and acute cardiac patients, ensuring comprehensive support throughout recovery.
- Utilized the nursing process to initiate, implement and provide ongoing evaluation of patient care plans for patients from admission to discharge.
- Developed and implemented staffing assignments, mentoring peers to enhance clinical skills and support patient care objectives.
- Worked with clinical mentors to progress from Advanced Beginner RN to Proficient RN, according to Patricia Benner's model.
Education
Bachelor of Science - Nursing
North Carolina Central University
Durham, NC05-1997
Skills
- Professional nursing
- Patient assessments
- Disease process knowledge
- Treatment knowledge
- Medication knowledge
- Patient coordination
- Documentation
- MHS Genesis
- EPIC
- JLV
- PCC
- Microsoft Office
- Prioritization
- Multitasking
- Motivational interviewing
- Interpersonal skills
- Communication skills
Expertise And Achievements
- Highly skilled Professional nurse with 29 years of experience performing accurate and careful work in the healthcare Industry.
- Exceptional capacity to prioritize and multi-task: manage competing individual priorities while successfully assisting the team in achieving its goals.
- Extensive and broad knowledge of various disease processes, treatments, medications and support measures.
- Seasoned in predicting and coordinating patient needs when transitioning from an inpatient setting to the home environment.
- Outstanding interpersonal and communication skills with the multidisciplinary team physicians of varying specialties; superior accuracy in patient assessments with detail-oriented and thorough documentation.
- Proficient in motivational interviewing with simultaneous documentation.
- Proficient in Microsoft Office.
- Proficient in MHS Genesis, JLV, PCC and EPIC.
Certification
- Registered Nurse, North Carolina, 153020, 01/01/24
- Basic Life Support (BLS), Current
- Advanced Cardiovascular Life Support, Current
- Pediatric Advanced Life Support, Current
- Critical Time Intervention (CTI) training, Current
- NIHSS training and certification
Security Clearance
Secret
Military Service
United States Army, 1988 to 1992, Honorable Discharge
Timeline
Emergency Room Registered Nurse
UNC Health Care
06.2025 - Current
Wound Care Coordinator
Carolina Rivers Nursing And Rehabilitation Center
06.2023 - 05.2025
Clinic Nurse: Internal Medicine
Camp Lejeune
06.2022 - 06.2023
Dialysis Nurse
DaVita Dialysis
07.2021 - 06.2022
RN Emergency Department level III
Onslow Memorial Hospital
03.2019 - 07.2021
Telephonic Occupational Health Nurse II
WorkCare
06.2016 - 03.2019
Congestive Heart Failure Transitions Coach
Onslow Memorial Hospital
09.2014 - 06.2016
RN Case Manager
Gentiva Health Services, Inc.
04.2012 - 09.2014
RN Nurse Case Manager
Community Home Care and Hospice
04.2010 - 03.2012
Adult Emergency Services Supervisor
WakeMed Health and Hospitals
03.2003 - 04.2010
Staff Nurse II, Emergency Department
Durham Regional Medical Center
06.2001 - 03.2003
Nurse Case Manager
Durham Regional Home Health Care Agency
07.1998 - 06.2001
Cardiac Step Down Staff Nurse III
Duke University Medical Center
07.1997 - 06.2000
Bachelor of Science - Nursing
North Carolina Central University