Michael Bauer
Milford,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Account Executive
Integrity Express Logistics
12.2024 - Current
- Established relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Negotiated freight and logistics rates with carriers and drivers.
- Cold Call prospects to establish relationships and business opportunities.
Outside Sales Representative
The Basement Dr Of Cincinnati
02.2016 - 11.2024
- Performed inspection of property to assess customers water and/or foundation problems, diagnose, and design system with customer to fix the problem.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Attended monthly sales meetings and quarterly sales trainings.
- Attended trade shows and conferences regularly to increase brand visibility.
- Stayed current on company offerings and industry trends.
Outside Sales Representative
Terminix
11.2012 - 02.2016
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Utilized computer software to manage customer information and service scheduling.
- Excellent communication skills, both verbal and written.
- Perform cold calls with existing customers to schedule appointments to sell additional services.
Administrative Support Specialist
TriHealth Corporate Health
05.2011 - 09.2013
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Admissions Specialist
TriHealth Bethesda North Hospital
01.2009 - 05.2011
- Worked independently in a fast paced medical environment fielding phone calls, faxes, emails, and other paperwork to ensure that patient information is entered into medical systems properly.
- Completed Inpatient Observation patient billing after patient was discharged.
- Completed preliminary paperwork for incoming and outgoing patients.
- Coordinated with Night Nurse Supervisor, Floor Charge Nurses and Patient Placement Specialist to admit patients to the hospital and find them an inpatient bed in a timely manner.
- Answer phone calls and coordinate with clerks on various hospital floors so that they have proper access to patient information in medical database.
Education
No Degree - Computer Information Systems
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
Deer Park High School
Cincinnati, OH05.2005
Skills
- Strong Communication and Interpersonal Skills
- Site Visits
- Records Management
- Phone and Email Etiquette
- Upselling Techniques
- Excellent Presentation Skills
- Customer-Focused Service
- Strong Communication and Interpersonal Skills
- Sales Proposal Creation
- Spreadsheets, PC Proficiency
- Training and Development
- Customer Service
Timeline
Account Executive
Integrity Express Logistics
12.2024 - Current
Outside Sales Representative
The Basement Dr Of Cincinnati
02.2016 - 11.2024
Outside Sales Representative
Terminix
11.2012 - 02.2016
Administrative Support Specialist
TriHealth Corporate Health
05.2011 - 09.2013
Admissions Specialist
TriHealth Bethesda North Hospital
01.2009 - 05.2011
No Degree - Computer Information Systems
Cincinnati State Technical And Community College
High School Diploma -
Deer Park High School
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