Michael Bautista

Server and Server Assistant

Salvatores Cucina and Lounge

San Diego

10.2022 - 07.2024

Provide prompt and friendly welcome to diners within 1 minute of seating with an excellent, warm, modulated voice during a busy or slow service day.
Validate proper identification at all times when diners order alcoholic drinks, when they appear to look under the age of 35.
Ensure satisfaction of patrons by providing information on gluten-free choices and the ability to cater to nut allergies.
Assisting guests in food and wine recommendations, such as pairing a glass of Frenzy Sauvignon Blanc with the market fish of the day.
Supported food runners in delivering orders promptly to all guests.
Communicate effectively with kitchen staff and expediters regarding customer allergies or special requests.
Impressed customers with expertise on product details while presenting dishes like fennel sausage pizza. By emphasizing the unique feature of no tomato sauce, alongside a generous portion of deliciously melted mozzarella and Asiago cheese that perfectly complemented the flavorful fennel sausage and fire-roasted red peppers. Plenty for one individual, while being efficient enough to be shared among a team of two or three individuals.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems 2 minutes at most after food is served.
Gracefully removed glassware, silverware, and plates upon completion of dining experience, frequently assisting patrons in packaging their food to go.
Efficiently handled seating logistics for large parties ranging from 25 to 60 people by carefully arranging the appropriate number of seats in booths and chairs, along with setting up starter plates, glassware, silverware, and menus.
Maintained a high level of table turnover by quickly and efficiently resetting tables for subsequent seating, even beyond my designated 6-table section.
Consistently completing side work during busy or slow service hours. Tasks included polishing silverware and glassware, restocking paper towel dispensers in bathrooms and washing stations, and assisting expediters with food plating and delivery.
Contributed to increased revenue sales averaging 1200$ on busy and slow days by upselling food starters and entrees, wine bottles, spirit drinks, and desserts.
Utilized the Toast POS System proficiently to accurately process and prioritize food and drink orders based on their order of receipt.