Michael Beacham
Stockbridge,GA
Summary
Proven HVAC Installer and Customer Service Representative from RTJ HVAC and Gate Gourmet, adept in ductwork installation and resolving customer disputes, enhancing satisfaction rates. Skilled in electrical wiring and active listening, consistently achieving top-quality installations and increased loyalty through exceptional service and technical expertise.
Overview
22
22
years of professional experience
Work History
HVAC Installer
RTJ HVAC
04.2020 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
Customer Service Representative
Gate Gourmet
03.2003 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Administration
DeVry University
Atlanta, GA06.1999
Skills
System Installation
Ductwork Installation
Electrical Wiring
Sheet Metal Fabrication
Leak Testing
System Troubleshooting
Timeline
HVAC Installer
RTJ HVAC
04.2020 - Current
Customer Service Representative
Gate Gourmet
03.2003 - 06.2020
Bachelor of Science - Business Administration
DeVry University