Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bean

Hedgesville

Summary

Dynamic Master Automotive Technician with extensive experience in the Automotive Service Industry, excelling in advanced diagnostics, customer service and Business Growth strategies. Proven track record in enhancing operational efficiency and training junior technicians. Skilled in powertrain systems and adept at creating growth strategies not only for customers but for employees as well, fostering a loyal customer base through exceptional service and effective communication.

Overview

16
16
years of professional experience

Work History

Master Automotive Technician

Blue Ridge Wheel Company
02.2025 - 09.2025
  • Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
  • Supported experienced technicians in performing routine maintenance tasks on various vehicle models.
  • Learned safety protocols and best practices for working in automotive service environments.
  • Gained hands-on experience with basic repair techniques, including oil changes and tire rotations.
  • Diagnosed complex automotive issues using advanced diagnostic tools and equipment.
  • Conducted routine maintenance and repairs on various vehicle systems, ensuring optimal performance.
  • Collaborated with team members to troubleshoot and resolve technical problems efficiently.
  • Maintained accurate records of services performed and parts used for customer transparency.

Master Automotive Technician

Country Roads Tire & Auto
11.2022 - 02.2025
  • Assisted in training junior technicians on repair techniques and safety protocols.
  • Implemented best practices for inventory management, reducing waste and enhancing efficiency.
  • Engaged with customers to explain repairs needed, fostering trust and satisfaction in service provided.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Collaborated with other technicians for efficient problem-solving in challenging repair situations.
  • Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.

Shop Owner/Service Manager

Cool Green Auto and Tire Inc.
01.2010 - 11.2022
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.

Education

No Degree - Automotive Technology

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Replacing parts
  • Brake systems
  • CAN bus systems
  • Powertrain systems
  • Engine repair
  • Air conditioning
  • Suspension systems
  • Inspecting vehicles
  • Advanced diagnostics
  • Back End Business Management
  • Customer Service and Development
  • Excellent at creating budgets and Growth strategies

Timeline

Master Automotive Technician

Blue Ridge Wheel Company
02.2025 - 09.2025

Master Automotive Technician

Country Roads Tire & Auto
11.2022 - 02.2025

Shop Owner/Service Manager

Cool Green Auto and Tire Inc.
01.2010 - 11.2022

No Degree - Automotive Technology

Pikes Peak Community College

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