Michael Beckler
Restaurant Management/ Supervision
New Caney,TX
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Committed and hardworking Manager with 18 years of experience directing food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
General Manager of Food Service
Guernsey TX OPCO Shepherd
Shepherd, TX
08.2021 - Current
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 20 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
General Partner
SDI Of Shepherd Mann Hill Group
Shepherd, TX
10.2013 - 07.2021
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 20-40 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant General Manager
SDI Of Liberty
Liberty, TX
12.2012 - 10.2013
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Crew Member
SDI Of Pasadena
Pasadena, TX
01.2010 - 12.2012
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Bookkeeping Assistant
KN3 Business Solutions
Richmond, TX
07.2011 - 12.2011
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Maintained inventory of office supplies and placed orders.
- Implemented orderly, organized filing systems for easy record retrieval.
- Generated financial reports and summaries for management review.
- Provided financial insights for budgeting and forecasting activities.
- Presented monthly, quarterly and annual statements to support financial planning.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Input financial data and produced reports using Quicken.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
No Degree - Accounting And Business Management
Lonestar Community College
Kingwood, TX 08.2009 - 06.2010
High School Diploma -
New Caney High School
New Caney, TX 08.2004 - 06.2008
Skills
Hiring standards
Production records
Cost controls
Sales planning
Budgeting
Safe food handling
Scheduling
Data Entry
Teamwork and Collaboration
Attention to Detail
Self-Motivated
Accomplishments
- Supervised team of 20-30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased Sales on multiple occasions (2013-current) by 10% or more.
Affiliations
Served as a Committee Member for the Houston livestock Show and Rodeo Volunteer from 2016-2022
Certification
Assistant Manager Leadership Class
Timeline
Area Supervisor Leadership Class
03-2023
General Manager of Food Service
Guernsey TX OPCO Shepherd
08.2021 - Current
General Partner
SDI Of Shepherd Mann Hill Group
10.2013 - 07.2021
L.E.A.D. Seminar
08-2013
Sonic Management Seminar
05-2013
Assistant General Manager
SDI Of Liberty
12.2012 - 10.2013
Train the Trainer
08-2012
Assistant Manager Leadership Class
03-2012
Bookkeeping Assistant
KN3 Business Solutions
07.2011 - 12.2011
Crew Member
SDI Of Pasadena
01.2010 - 12.2012
No Degree - Accounting And Business Management
Lonestar Community College
08.2009 - 06.2010
High School Diploma -
New Caney High School
08.2004 - 06.2008