Michael Beckley
Renton,WA
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership honed at Michael's Stores, Inc. Excelled in driving performance through staff training and development and strategic decision-making. Achieved significant customer satisfaction and operational efficiency improvements, demonstrating exceptional money-handling and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Michael's Stores, Inc.
11.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Lowe's Home Improvement Store
05.2014 - 09.2023
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Bachelor of Science - Business Administration And Management
San Francisco State University
San Francisco, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
Timeline
Assistant Manager
Michael's Stores, Inc.
11.2023 - 11.2024
Assistant Manager
Lowe's Home Improvement Store
05.2014 - 09.2023
Bachelor of Science - Business Administration And Management
San Francisco State University
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