Michael Beckwith
Leander,TX
Summary
With a proven track record at HEB Grocery Store, I excel in optimizing inventory management and fostering team collaboration. My leadership significantly enhanced store performance and customer satisfaction, leveraging skills in merchandising strategies and interpersonal communication. I'm known for driving operational efficiency and nurturing positive customer relations, ensuring a vibrant and productive retail environment.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Grocery Manager
HEB Grocery Store
11.2007 - Current
- Implemented efficient strategies for merchandise replenishment to maintain well-stocked shelves.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Improved overall sales by identifying market trends and optimizing product selection.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Orchestrated performance-oriented environment by closely supporting team members.
- Fostered culture of safety and compliance, leading to reduction in workplace accidents.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Implemented customer feedback system to identify areas for improvement in service and product selection.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Monitored market trends to adjust product offerings and stay competitive.
- Coordinated with marketing department to create compelling in-store displays and advertisements.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Increased sales during promotional events with strategic product placements and staff incentives.
- Enhanced vendor relationships, ensuring timely delivery and quality products.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Fresh Food Manager
Costco
07.2002 - 11.2006
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of Number department team members.
- Purchased new inventory according to expected regular and holiday demand.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Implemented innovative merchandising strategies to drive customer interest in seasonal products.
- Conducted regular price audits to maintain competitive pricing within the market.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Reduced food waste through effective inventory management and timely product rotation.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Produce Manager
Ralphs Grocery
03.1982 - 07.2002
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Assisted customers with produce questions.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
Skills
- Coordination of inventory
- Customer service and assistance
- Customer service management
- Training and mentoring
- Employee training
- Complaint handling
- Task delegation
- Supply level management
- Merchandising strategies
- Safety monitoring
- Employee management
- Interpersonal and written communication
- Scheduling coordination
- Visual merchandising
- Workflow planning
- Product merchandising
- Expense tracking
- Inventory merchandising
- Store opening
- Promotion planning
- Ordering of products
- Product display oversight
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Inventory tracking and management
- Professionalism
- Scheduling
- Hiring and onboarding
- Schedule management
- Staff training
- Inventory control
- Continuous improvement
- Time management abilities
- Management team building
- Inventory management
- Adaptability
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Quality assurance
- Employee scheduling
- Payroll administration and timekeeping
- Staff development
- Sales tracking
- Employee development
- Staff scheduling
- Customer retention
Certification
Food safety certification
Timeline
Grocery Manager
HEB Grocery Store
11.2007 - Current
Fresh Food Manager
Costco
07.2002 - 11.2006
Produce Manager
Ralphs Grocery
03.1982 - 07.2002
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