Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Michael Beebe

Austin,TX

Summary

Proven leader in enhancing team performance and customer satisfaction at AT&T Mobility, demonstrating exceptional problem-solving and customer service skills. Expert in adapting to new challenges and efficiently managing tasks, achieving targets through collaborative teamwork and innovative strategies. Cultivates lasting client relationships and excels in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Senior in Home Expert

AT&T Mobility
05.2023 - Current


  • Showed ability to hit target, month over month with result, while also training and assisting all other team members.
  • Extremely willing to help with advice, side by side training, and team sellin.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Installation and Sales Manager

Security Plus Alarm
10.2018 - 11.2022


  • Cold calls, as well as driving around job sites to place bids and do inspections for future work
  • Built long lasting relationships through stellar customer service and availability for needs and question.
  • Managed a team of technicians to insure jobs are completed on time and correctly.
  • Filling out and submitting work order and potentially customer lists
  • Wiring, and troubleshooting of alarm systems, access control, fire alarms, and surveillance cameras.


Premises Technician

AT&T
10.2011 - 10.2018
  • Provided exceptional customer experiences while installing and repairing services in both residential and commercial settings.
  • Coaching and training of new hire.
  • Quickly find and fix complex wiring promblems.
  • Instillation and service of home systems with phone, internet, and T.V.
  • Found sales leads for in home experts

Door to Door Sales

Kirby
08.2010 - 12.2010

door to door sales to demonstrate and sell kirby vacuums and products

Education

High School Diploma -

Frontier High School
Bakersfield, CA
06.2009

Skills

  • Willingness to offer assistanc, even "after hours"
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Critical Thinking
  • Problem Resolution
  • Verbal Communication
  • Organization and Time Management

Accomplishments

I am at a 6 month trending over 35

Top 7% of the company for central

Frequently #1 on my team In attainment.

I am the person that AD/ISM would choose to handle, and maintain the team on more than one occasion with their absence. I would drum up team support, answer all Calls and (with a lot of coys help) keep the team interested and engaged.

During my time as Ihx I have a very good relationship with the technicians, and get a lot of you referrals.

I am very happy to take any new hires with me because I love training, coaching, and teaching how to deliver the white glove experience with the dance into sales.

Additional Information

I will always share what I know, and what works for me in the twice a week meetings, almost to a fault. I want my team to hear and know everything that is good and bad so we can grow with each other. I have come up with many new verbiage that has helped the team to sell in different situations. Such as “AT&T will actually take money OFF your bill to give you an iPhone 14” (when ip14 was free and using 5.56$ for credits)

Timeline

Senior in Home Expert

AT&T Mobility
05.2023 - Current

Installation and Sales Manager

Security Plus Alarm
10.2018 - 11.2022

Premises Technician

AT&T
10.2011 - 10.2018

Door to Door Sales

Kirby
08.2010 - 12.2010

High School Diploma -

Frontier High School
Michael Beebe