Michael Bell
Swansboro,NC
Summary
Seasoned Store Manager with a proven track record at Petsmart & Lidl, excelling in customer relations and problem-solving. Expert in training and mentoring teams to enhance customer satisfaction and drive sales. Demonstrates organizational skills and fosters a positive work culture, significantly boosting store performance and team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
Lidl US
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
Lidl US
09.2017 - 12.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Petsmart
05.2008 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Petsmart
02.2007 - 05.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Merchandise Manager
Petmart
09.2006 - 02.2007
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Stocker
Petsmart
05.2004 - 09.2006
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Swansboro High School
Swansboro, NC05.2001
Skills
Customer Service
Problem-Solving
Multitasking and Organization
Training and mentoring
Positive culture
Recruiting and Hiring
Accomplishments
Scheduling PS2 coach at Petsmart for the district of 16 Store.
GetSmart training store for Petsmart in training developing managers
1st place in the Lidl games in 2020
1st place in the Lidl games in 2021
3rd place in Lidl games Rethink Fresh Reboot
Awarded for the highest MyLidl app usage in 2023
Timeline
Store Manager
Lidl US
12.2018 - Current
Assistant Store Manager
Lidl US
09.2017 - 12.2018
Store Manager
Petsmart
05.2008 - 04.2017
Assistant Store Manager
Petsmart
02.2007 - 05.2008
Merchandise Manager
Petmart
09.2006 - 02.2007
Stocker
Petsmart
05.2004 - 09.2006
High School Diploma -
Swansboro High School