Michael Bell
Summary
Dynamic and experienced leader with a proven track record of success at managing teams, adept in team building, fostering collaboration and skilled in CRM software. Excelled in enhancing team cohesion and customer satisfaction, significantly streamlining operations. Known for reliability, flexibility, strong organizational skills, exceptional attention to detail and a customer-focused approach, driving efficiency and fostering positive work environments across roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Rent The Runway
09.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Trained new team members by relaying information on company procedures and safety requirements.
Lead Customer Service Manager
Charlotte Russe
01.2017 - 02.2020
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Mentored and coached team members to develop their skills and advance within the company.
- Implemented new customer service strategies, resulting in higher overall ratings from clients.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Coordinated with sales and marketing teams to align customer service efforts with promotional campaigns.
- Streamlined call center operations for increased efficiency and improved response times.
General Manager
Kmart, Sears Holding
03.2016 - 01.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Bachelor of Science -
Howard University
Washington, DC05-2018
Skills
- Attention to detail
- Sales support
- Leadership and team building
- Conflict resolution
- CRM software
- Customer focus
- Microsoft outlook, word, and Excel
- Efficient multi-tasker
- Effective leader
- Team player
- Quality control
- Excellent time management skills
- Adherence to high customer service standards
Certification
- CompTIA Project+ Certification – CompTIA.
- First Aid Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Timeline
Team Lead
Rent The Runway
09.2021 - Current
Lead Customer Service Manager
Charlotte Russe
01.2017 - 02.2020
General Manager
Kmart, Sears Holding
03.2016 - 01.2018
Bachelor of Science -
Howard University
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