Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bell

Conklin

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Nyseg
02.2024 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Address customer inquiries to ensure satisfaction and foster positive service experience.
  • Educate customers about billing, payment processing and support policies and procedures.




STOCK CLERK 2

Pennsylvania Department of Transportation
04.2023 - 02.2024
  • Kept work area clean, organized and free from safety hazards at all times
  • Performed daily physical counts of inventory items to ensure accuracy of records
  • Assisted in receiving deliveries, verifying contents against purchase orders, counting items and storing them properly
  • Managed the timely loading and unloading of products from trucks or other vehicles
  • Maintained accurate records of all incoming and outgoing shipments of goods
  • Efficiently operated a variety of office equipment, including computers, scanners and printers
  • Maintained accurate inventory records and organized stockroom shelves to ensure efficient product access
  • Followed all safety protocols when operating power tools or machinery such as forklifts and pallet jacks
  • Unloaded incoming deliveries and verified product received against BOLs and packing lists
  • Utilized forklift, pallet jack, and other material handling equipment to transport materials between storage areas

STORE MANAGER

Ollie’s Bargain Outlet
08.2019 - 09.2022
  • Maintain store staff by recruiting, orienting and training employees
  • Oversee retail operations to ensure all stations are operating efficiently and maintaining customer service standards
  • Implement sales and shelving strategies to achieve and surpass revenue targets
  • Manage visual merchandising, maintaining standards and elevating customer experience
  • Support retail associates to drive quality performance and experiences for guests
  • Monitor inventory, cash and payroll processes to keep location running smoothly
  • Audit store operations, slashing inventory shrinkage and reducing cash discrepancies
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Interviewed and hired prospective employees according to team needs
  • Solved problems and resolved conflicts for team members and customers
  • Oversee day-to-day store operations to foster efficient and profitable operations
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Tracked store inventory and ordered new products to prevent shortages
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
  • Implemented loss prevention strategies, alleviating shrink
  • Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
  • Prepared staff work schedules and assigned specific duties
  • Reviewed financial statements, sales reports, and other performance data to measure productivity

STORE MANAGER

Save-A-Lot Food Stores
07.2010 - 08.2019
  • Manage the everyday store operations
  • Ensure all company policies and procedures are followed
  • Create a pleasant shopping experience for the customers
  • Hire and train all store clerks
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Interviewed and hired prospective employees according to team needs
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Solved problems and resolved conflicts for team members and customers
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Stocked and organized products in storage spaces and retail shelves
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Tracked store inventory and ordered new products to prevent shortages
  • Implemented loss prevention strategies, alleviating shrink
  • Prepared staff work schedules and assigned specific duties

ASSISTANT STORE MANAGER

Michaels Arts and Crafts
08.2007 - 06.2010
  • Assist Store Manager with everyday store operations
  • Opened and closed store according to schedule
  • In charge of all seasonal areas/departments
  • Evaluate schedules daily and adjust accordingly
  • Assist customers in all areas of the store as needed
  • Recruit, hire, and train new associates
  • Plan and set seasonal planograms
  • Perform monthly safety audits and hold meetings to discuss safety opportunities
  • Evaluate associates and give feedback
  • Served as acting Store Manager for four months in 2009
  • Assisted with training staff on all internal operational functions
  • Assisted in recruiting process, hiring and retaining top talent
  • Provided training to new employees on company policies and procedures
  • Performed regular audits of merchandise displays and stock levels
  • Ensured compliance with all store policies and procedures
  • Led floor sets following plan-o-grams to update store appearance
  • Tracked daily operational activities such as store expenses, payroll records
  • Taught loss prevention practices and policies to minimize shrink
  • Implemented inventory control systems to maximize efficiency and reduce costs
  • Prepared staff work schedules and assigned specific duties

ASSISTANT STORE MANAGER

Office Depot
01.2006 - 07.2007
  • Assisted the Store Manager with everyday store operations
  • Opened and closed the store according to schedule
  • Ensured the store was running properly while assisting customers and helping in various areas of the store
  • Finalized weekly payroll
  • Ensured all planograms were completed and current
  • Unloaded trucks and received all merchandise into inventory using the RF gun
  • Maintained the security room daily
  • Performed daily inventory audit on high-ticketed merchandise
  • Trained new associates
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Supervised cash handling processes to ensure accuracy of transactions
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Assisted with training staff on all internal operational functions
  • Coached employees on customer service and selling techniques
  • Provided training to new employees on company policies and procedures
  • Assisted in recruiting process, hiring and retaining top talent
  • Performed regular audits of merchandise displays and stock levels
  • Held employees accountable and corrected issues to achieve high standards
  • Ensured compliance with all store policies and procedures
  • Maintained a safe working environment by enforcing safety regulations
  • Led floor sets following plan-o-grams to update store appearance

ASSISTANT STORE MANAGER

Wal-Mart
06.2005 - 11.2005
  • In charge of all overnight operations
  • Supervised overnight stockers, maintenance crew, cashiers, and support managers
  • Ensured trucks were unloaded and shelves stocked in a timely manner
  • Planned workloads for overnight associates
  • Spent one year traveling with Store Planning as a project supervisor in charge of installing 1hr Photo Labs
  • Trained 5 new Assistant Managers
  • Recruited, hired and trained all overnight associates, excluding specialty departments
  • Trained 10 associates who were promoted to Assistant Managers
  • In charge of scheduling all overnight associates, except specialty departments
  • Managed day-to-day operations including scheduling shifts, assigning tasks
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Supervised cash handling processes to ensure accuracy of transactions
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Maintained organized store environment for customer and employee health and safety
  • Assisted with training staff on all internal operational functions
  • Coached employees on customer service and selling techniques
  • Provided training to new employees on company policies and procedures
  • Assisted in recruiting process, hiring and retaining top talent
  • Performed regular audits of merchandise displays and stock levels
  • Held employees accountable and corrected issues to achieve high standards
  • Ensured compliance with all store policies and procedures
  • Maintained a safe working environment by enforcing safety regulations
  • Led floor sets following plan-o-grams to update store appearance

DEPARTMENT MANAGER

Wal-Mart
01.1994 - 06.1996
  • Managed all aspects of the Toy Department
  • In charge of all merchandising and sales within department
  • Department ranked in the top 15 for sales of it's class in the company
  • Set and maintained all planograms within department
  • Ordered merchandise for department on a daily basis
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
  • Delivered excellent customer service, driving quality shopping experiences
  • Maintained accurate inventory records, ensuring all products were accounted for at all times
  • Assisted customers with inquiries related to products and services offered in the department
  • Handled escalated customer issues, driving customer satisfaction and repeat business
  • Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
  • Analyzed department performance and defined actions required to achieve business objectives

SALES ASSOCIATE

Wal-Mart
04.1992 - 01.1994
  • Provided customer service and maintained all features within the department
  • Filled and built features within department
  • Ordered merchandise in the absence of the Department Manager
  • Provided assistance in other areas of the store as needed
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Organized merchandise displays to promote higher levels of customer engagement

Education

High School -

Homer High School
Homer, NY
01.1991

Skills

  • Cash Management
  • Store Opening and Closing
  • Inventory Management
  • Team Building and Leadership
  • Documentation and Reporting
  • Employee Supervision and Motivation
  • Payroll Management
  • Multitasking and Organization
  • Recruiting and Hiring
  • Customer Service
  • Policies and Procedures
  • Staff Supervision
  • Store Merchandising
  • Retail Management with 27 years of experience

Timeline

Customer Service Representative

Nyseg
02.2024 - Current

STOCK CLERK 2

Pennsylvania Department of Transportation
04.2023 - 02.2024

STORE MANAGER

Ollie’s Bargain Outlet
08.2019 - 09.2022

STORE MANAGER

Save-A-Lot Food Stores
07.2010 - 08.2019

ASSISTANT STORE MANAGER

Michaels Arts and Crafts
08.2007 - 06.2010

ASSISTANT STORE MANAGER

Office Depot
01.2006 - 07.2007

ASSISTANT STORE MANAGER

Wal-Mart
06.2005 - 11.2005

DEPARTMENT MANAGER

Wal-Mart
01.1994 - 06.1996

SALES ASSOCIATE

Wal-Mart
04.1992 - 01.1994

High School -

Homer High School

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