Michael Bellamy
Greensboro,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Loyalty Care Representative
Verizon Wireless
07.2021 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Consultant
Owner-Operator
01.2017 - 12.2021
- Assessed business requirements to create focused solutions.
- Developed technical requirement documentation for new software products.
- Authored best practices documentation for use in new personnel onboarding processes.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Improved systems with addition of new features and infrastructure.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Inventory Control Specialist
Owner Operater
01.2013 - 12.2016
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Completed physical inventory counts each month.
- Built strong vendor relationships for timely goods and materials deliveries.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Performed data entry and completed proper paperwork.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Owner
Spec O Complete Car Care
01.2005 - 12.2015
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Temp Worker
Temp Agency
01.2010 - 05.2014
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Helped maintain accurate production record by documenting run totals and materials used.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Prepared boxes for shipments based on standard sizes.
- Removed items of deficient quality from line to maintain standards.
- Balanced boxes on pallets to prevent shifting and damage.
- Labeled completed products with standard production information based on each product type.
- Checked raw materials and completed work for defects affecting product quality.
- Referred to work orders to determine amount and type of materials needed for each order.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Served as corporate liaison for finance, IT, and marketing departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
Automotive Service Writer
BMW
01.2006 - 12.2009
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Implemented routine scheduled maintenance programs for established customers.
- Advised management members on customer issues or mechanical repair problems.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Gathered information through research and vendor inquiries to provide job estimates.
Education
Associate of Applied Science - Automotive Technical Application
Union County College
Cranford, NJ06.2009
Associate of Business Administration -
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2006
High School Diploma -
Weequahic HIgh School
Newark, NJ06.2003
Skills
- Data entry proficiency
- Customer Education
- Upselling strategies
- Feedback collection
- Promotions planning
- Call center experience
- Brand Awareness
- Complaint resolution
- Goal-Oriented
- Customer Segmentation
- Retention strategies knowledge
- Customer service background
- Negotiation abilities
- Understanding of sales retention
- Excellent communication skills
- Outstanding interpersonal skills
- Customer service experience
- Knowledge of sales retention
Timeline
Loyalty Care Representative
Verizon Wireless
07.2021 - Current
Consultant
Owner-Operator
01.2017 - 12.2021
Inventory Control Specialist
Owner Operater
01.2013 - 12.2016
Temp Worker
Temp Agency
01.2010 - 05.2014
Automotive Service Writer
BMW
01.2006 - 12.2009
Owner
Spec O Complete Car Care
01.2005 - 12.2015
Associate of Applied Science - Automotive Technical Application
Union County College
Associate of Business Administration -
Rutgers, The State University of New Jersey
High School Diploma -
Weequahic HIgh School
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