Michael Bello
Las Vegas
Summary
Dynamic culinary professional with extensive experience at Teriyaki Madness, excelling in high-pressure environments. Proven ability to deliver consistent food quality while leading teams effectively. Skilled in food safety and conflict resolution, ensuring exceptional service and operational efficiency.
Unwavering consistency in executing recipes, possessing the speed and efficiency to manage multiple tickets simultaneously without sacrificing quality. They are a master of their station, maintaining an immaculate and highly organized mise en place, demonstrating a deep commitment to food safety and hygiene above all else. They possess the calm temperament to thrive under extreme pressure and the team-oriented attitude to support the entire kitchen flow, making them indispensable to the success and reputation of the restaurant.
Overview
6
6
years of professional experience
Work History
Teriyaki Madness - Shift Lead/ Line Cook
Teriyaki Madness Inc
03.2024 - 12.2025
- Cook all menu items including chicken, steak, tofu, vegetables, noodles, and fried rice, following standard Teriyaki Madness recipes and portion sizes.
- Execute cooking techniques quickly and consistently to ensure food quality and speed of service, especially during peak rushes.
- Prepare and create signature house-made sauces as needed, ensuring they meet quality and consistency standards.
- Plating and garnishing meal items attractively before they go out to the customer.
- Execute the daily prep list to ensure all necessary ingredients (e.g., proteins, vegetables, sauces) are prepped, chopped, and portioned for the cook line.
- Maintain and monitor sufficient inventory of prepped ingredients on the line to fill customer demands without running out or causing delays.
- Set up and stock the cook station efficiently at the start of the shift and keep it organized throughout service.
- Strictly adhere to all food safety and hygiene standards (HACCP, temperature logs, proper storage).
- Maintain a high cleanliness standard for the cook line, prep area, and all kitchen equipment.
- Complete assigned daily, weekly, and monthly deep cleaning tasks for the BOH area, including washing dishes and cleaning surfaces.
- Oversee and direct the team (both BOH and Front-of-House) during the scheduled shift.
- Assign and delegate side work and closing/opening duties to team members, ensuring all tasks are completed effectively.
- Train and coach new team members on food preparation, service standards, and company policies.
Foster and maintain a positive work environment and promote strong teamwork. - Execute full closing procedures for the entire restaurant (e.g., turning on/off equipment, securing the premises).
- Monitor the flow of orders and food production to ensure timely service and manage bottlenecks during busy periods.
- Inspect all areas to ensure food safety, quality, and cleanliness standards are consistently met.
- Manage and coordinate food prep activities based on anticipated volume.
- Handle cash transactions, including verifying cash drawers (tills) and preparing bank deposits (closing duties).
- Address immediate customer complaints or employee conflicts professionally, escalating major issues to the General Manager.
- Provide sales and productivity reports to management at the end of the shift.
Pick Up Stix -Shift Lead/Line Cook
Good Food Company
04.2024 - 03.2025
- Cook all menu items (noodles, rice, proteins, vegetables) to order, primarily using the Wok, following Pick Up Stix's specific recipes and standards for flavor and texture.
- Monitor and control wok temperatures and cooking times to ensure speed and quality.
- Focus on speed and efficiency to ensure food comes out hot, fresh, and on time, especially during rush periods.
- Perform prep work before and during the shift, including cutting, chopping, and portioning ingredients, and preparing sauces and marinades.
- Set up and stock the cook station (the line) with all necessary ingredients at the start of the shift and maintain stock levels throughout service.
- Ensure consistent food quality and portion control for every dish, adhering to company standards and plating guidelines.
- Check the quality of ingredients, reporting any issues with freshness or storage to the Manager.
- Maintain a clean, sanitized, and organized wok station, prep area, and overall kitchen throughout the shift.
- Follow all food safety and sanitation protocols strictly, including proper storage, handling, and temperature checks.
Complete assigned deep cleaning tasks and closing procedures for the back-of-house equipment. - These responsibilities involve managing people, the flow of the business, and overall shift performance when the General Manager is not present.
- Oversee and guide the activities of all team members (cashiers, prep cooks, etc.) during the assigned shift.
- Delegate tasks and responsibilities ( cleaning, stocking, customer service) to team members to ensure all operational duties are completed.
- Act as a role model in following all company standards, procedures, and service protocols.
- :Perform opening and/or closing procedures for the entire restaurant (Front-of-House and Back-of-House).
- Manage inventory checks for key items and assist in processing orders for the next day as directed by the manager.
Monitor labor costs and ensure staff is properly deployed based on business demands. - Handle and resolve customer complaints professionally and swiftly, stepping in when staff cannot resolve an issue.
Address immediate employee conflicts or issues that arise during the shift. - Ensure the team provides exceptional customer service and guest satisfaction.
- Performed cash handling duties, including counting down registers , managing the safe, and preparing cash deposits .
Complete nightly or shift-end reports on sales, inventory, and labor. - I was Accountable for both the execution of the menu and the successful operation of the restaurant.
Warehouse Worker
Wells Enterprises Inc.
01.2023 - 04.2024
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishments.
- Collaborated with team members to optimize workflow, reducing order processing times.
- Conducted regular inspections of equipment to maintain safety standards and prevent downtime.
- Implemented best practices for storage organization, improving accessibility of items.
- Assisted in loading and unloading shipments, ensuring accuracy of received goods.
Marine
United States Marine Corps
04.2022 - 06.2023
- Conducted equipment maintenance checks to ensure functionality and safety compliance.
- Executed tactical missions with precision, adapting strategies based on real-time intelligence.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Enabled rapid response capabilities by coordinating logistics support for deployment readiness exercises and real-world contingencies.
Dunkin Donuts
Dunkin' Donuts
04.2021 - 04.2022
- Craft all coffee and specialty drinks according to Dunkin' recipes and standards (e.g., lattes, cappuccinos, macchiatos, cold brews, and iced drinks).
- Operate and maintain coffee equipment, including espresso machines, coffee brewers, and blenders
- Measure ingredients accurately, ensuring correct amounts of flavor swirls, shots, milk, and ice.
Prepare and serve refresher drinks and teas. - Customer Service & Sales:
- Greet guests promptly with a friendly and positive attitude.
- Take orders accurately, whether at the front counter or drive-thru, confirming details and special requests.
- Upsell additional items, such as limited-time offers, new drinks, or pairing a donut with an order.
Answer customer questions about menu items and ingredients. - Operate the Point of Sale (POS) system and handle cash and credit transactions accurately.
- Prepare all breakfast and lunch sandwiches (e.g., Wake-up Wraps, Croissants, Bagels) by toasting, cooking, and assembling them according to company recipes and formulas.
- Operate the oven, toaster, and other designated cooking equipment safely and efficiently.
- Ensure all hot food items are prepared quickly and served at the correct temperature to meet the required speed of service.
- Stock and arrange donuts, bagels, and muffins in the display cases neatly and attractively.
- Handle and glaze/decorate donuts as needed (in locations that finish/bake on-site).
Monitor the freshness and quality of all bakery products. - Check product levels in the sandwich unit area (e.g., eggs, cheese, meats) and restock items to maintain a sufficient supply throughout the shift.
Denny's Greeter and Cashier
Dennys Restaurant
02.2021 - 04.2021
- Being the first and last impression for all guests. Greet all customers immediately upon arrival with a friendly, professional, and welcoming demeanor.
- Manage the flow of customers, verify the size of the party, and seat them efficiently at tables or booths appropriate for their needs and the restaurant's rotation
- Take orders accurately for any "To-Go" or carry-out customers, ensuring all details and special requests are noted.
- Answer all incoming phone calls promptly and courteously, handling inquiries, providing directions, or taking orders as necessary.
- Professionally handle and resolve minor customer complaints or suggestions, escalating major issues to the Shift Supervisor or Manager.
- Possess a good knowledge of the Denny's menu, promotions, and daily specials to answer customer questions and suggestively sell items like appetizers, desserts, or limited-time offerings.
- Maintain a clean and organized work area around the register, waiting area, and host stand.
- Cleaning and stocking tasks such as:
Wiping down countertops and booths. - Restocking to-go supplies napkins, condiments, cutlery, etc.
- Ensuring a proper supply of clean menus is available.
- Assisting in preparing initial beverage suggestions and refills for seated guests.
- Willingly assist other team members (servers, hosts, or bussers) with tasks like cleaning and setting tables during busy periods to ensure smooth operations.
- Safety: Adhere to all company health, safety, and security policies and procedures.
Carls Jr - Night Manager
CKE Restaurant Holdings
01.2020 - 01.2021
- Oversee and supervise the night crew, assigning tasks and monitoring performance.
- Handle any immediate employee issues or conflicts that arise.
Train new employees on night procedures, security, and cleaning standards. - Ensure the restaurant is operating in compliance with all health, safety, and security regulations.
- Manage inventory during the shift, noting shortages, and preparing orders for the next day.
- Complete closing procedures, including securing all entrances, reconciling the cash register, and preparing the deposit.
- Handle and resolve any escalated customer complaints or issues.
Ensure all staff maintains high standards of service and friendliness, especially during late hours. - Complete nightly reports on sales, labor, and food waste.
Manage the cash flow of the shift, including counting down registers and preparing the safe. - Cook all menu items, including charbroiled burgers, chicken, and sides, according to Carl's Jr. standards and recipes.
Manage the grill and fry stations, ensuring all food is prepared quickly and maintained at the correct temperature.
Perform prep work for the following day, such as chopping vegetables, preparing sauces, or mixing burger patties. - Ensure all food meets quality and presentation standards before being served to customers.
Monitor holding times for prepared food to minimize waste and ensure freshness. - Oversee and often participate in deep cleaning the kitchen and equipment, including the grill, fryers, floors, and work surfaces.
Ensure all cooking equipment is properly shut down and maintained at the end of the shift.
Education
Associate of Science - Sports Medicine
East Career And Technical Academy
Las Vegas 05-2022
Skills
- Exceptional Cooking Skills: Deep knowledge and consistent ability to execute various cooking methods (eg, grilling, sautéing, frying) and follow recipes exactly
- Speed and Efficiency: The ability to work quickly and with a sense of urgency to handle multiple tickets and orders simultaneously, especially during rush periods
- Organization and Mise en Place: Meticulous attention to detail in setting up, stocking, and maintaining an organized station A great cook knows where every tool and ingredient is at all times
- Consistency: The capacity to deliver the exact same quality and presentation of a dish every single time, regardless of how busy the kitchen is
- Food Safety and Hygiene: A non-negotiable commitment to the highest food safety standards (HACCP), proper temperature control, and a "clean as you go" work ethic
- Physical Stamina: The endurance to stand, lift, and work effectively for long hours in a hot, fast-paced, and stressful environment
- Clear Communication: The ability to communicate expectations, directions, and feedback clearly and calmly to team members, as well as call orders and timing effectively across the line
- Conflict Resolution: The capacity to remain composed under pressure and handle minor disagreements between staff or resolve customer complaints professionally and fairly
- Delegation: Knowing how to assign tasks (side work, cleaning, prep) efficiently based on team members' skills and the needs of the shift, rather than trying to do everything alone
- Problem-Solving: The ability to think on one's feet and make quick, smart decisions to resolve unexpected operational issues (eg, equipment breakdown, inventory shortage, staff no-show)
- Accountability and Integrity: Taking ownership of the entire shift's performance, including cash handling, accurate reporting, and being a reliable, punctual presence
- Team Motivation: The skill to lead by example, set a positive tone, and motivate the team to maintain high standards of quality and service, even when exhausted
Languages
Spanish
Native or Bilingual
Timeline
Pick Up Stix -Shift Lead/Line Cook
Good Food Company
04.2024 - 03.2025
Teriyaki Madness - Shift Lead/ Line Cook
Teriyaki Madness Inc
03.2024 - 12.2025
Warehouse Worker
Wells Enterprises Inc.
01.2023 - 04.2024
Marine
United States Marine Corps
04.2022 - 06.2023
Dunkin Donuts
Dunkin' Donuts
04.2021 - 04.2022
Denny's Greeter and Cashier
Dennys Restaurant
02.2021 - 04.2021
Carls Jr - Night Manager
CKE Restaurant Holdings
01.2020 - 01.2021
Associate of Science - Sports Medicine
East Career And Technical Academy