Michael Belt
Harwood,MD
Summary
Experienced Technical Support Specialist with 25+ years in end-user support, system troubleshooting, and IT asset management. Skilled in Windows environments, mobile device support, and remote troubleshooting. Proven track record in resolving technical issues efficiently while providing outstanding customer service and maintaining system integrity. Adept with tools like Active Directory, Microsoft Intune, and VPN technologies.
Overview
28
28
years of professional experience
Work History
Desktop Endpoint Technician
Morris Manning and Martin
11.2021 - 04.2025
- Provide Tier 1 and Tier 2 technical support for 40+ users across desktop, mobile, and remote platforms
- Troubleshoot hardware and software issues, including Microsoft 365 applications, network connectivity, and VPN
access - Utilize Azure Active Directory and Intune for user and device management, application deployment, and endpoint
security - Configure and support multi-factor authentication (MFA) and secure remote access systems
- Manage hardware inventory and ensure consistent supply of critical IT assets
- Coordinate seamless system upgrades and updates with minimal business disruption
- Document technical procedures and train users on firm-standard software
IT Technical Services
Pillsbury Winthrop Shaw Pittman LLP
05.1997 - 01.2020
- Delivered comprehensive help desk and deskside support for 200+ users, both in-office and remote
- Provided technical support across multiple offices including Tysons Corner and Houston locations
- Installed, configured, and maintained hardware and software, including desktops, laptops, and mobile devices
- Managed user accounts and access through Active Directory and performed system upgrades from Windows 98 to
Windows 10 - Supported and administered MDM solutions including AirWatch for Android and iOS devices
- Resolved service requests and incidents through Remedy and ChangeGear ticketing systems
- Setup and supported AV equipment for meetings, webcasts, and video conferencing
- Led training sessions for new hires on IT systems, tools, and procedures.
Created printer queues and performed large-scale office tech transitions during firm moves - Maintained and tracked loaner devices and performed data recovery for failed drives
Education
High School Diploma -
06-1994
- Relevant Coursework: 2 years of Microcomputer repair vocational course
Skills
- Operating Systems: Windows 10, Windows 11, Windows XP/2000/98
- Tools & Platforms: Microsoft 365, Azure Active Directory, Intune, AirWatch, VPN, MFA
- Hardware Support: Desktops, Laptops, Mobile Devices, Printers
- Support Tools: Remedy, ChangeGear, Remote Desktop, Imaging Tools
- AV & Conferencing: BlueJeans, WebEx, GoToMeeting
- Other Skills: Troubleshooting, Technical Documentation, Customer Service, Ticketing Systems, SLA Management, Asset Tracking, AD User Management
Timeline
Desktop Endpoint Technician - Morris Manning and Martin
11.2021 - 04.2025
IT Technical Services - Pillsbury Winthrop Shaw Pittman LLP
05.1997 - 01.2020
WT Woodson High School - High School Diploma,
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