Michael Bengtsson
Story,WY
Summary
Experienced in the screening of people, belongings and shipments for prohibited items and hazardous materials. Background working in multi-modal transportation checkpoints of varying sizes. A vigilant Transportation Security Officer with almost 4 years of experience screening passengers, property and checked baggage to insure the safety and security of the nations transportation system. A reliable and communicative professional proficient in x-ray, hand held metal detector, bottle liquid screening, travel document checker, AIT, walk through metal detector, exit and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Communicates effectively with passengers to promote expeditious screening processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the organizations goals. Hardworking, passionate and detail oriented team play with strong organization skills eager to secure Supervisor Transportation Security Officer position. Ready to help team achieve the organizations goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Excellent time management, good diversity awareness and problem-solving skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
TRANSPORTATION SECURITY OFFICER
Department Of Homeland Security
08.2019 - Current
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Screened over 350 passengers per day by verifying ID's and boarding passes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintain awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operate x-ray machines, handheld metal detector, and advanced imaging technology to conduct screening of passengers and baggage.
- Operate scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Direct passengers who are navigating screening process, providing additional support to individuals exhibiting difficulties.
- Discretely observe behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engage in casual conversations with individuals to assess and analyze behaviors.
- Identify and challenge potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operate X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Adhere to strict screening techniques and procedures while screening traveling public.
- Use explosive detection machines and chemical swab systems to identify potential hazards.
- Prevent attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Perform pat-downs to look for unauthorized materials and weapons.
- Monitor security checkpoints for compliance with applicable security protocols.
- Control terminal entry and exit points.
- Maintain focus and awareness while working in stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Engage in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior while being open to change and adapting to new information or unexpected obstacles.
- Assist with supervision of flow of passengers into checkpoint to assure continuous flow of people to sterile area.
- Calibrate equipment at beginning of shift.
- Managed National Intelligence Officer shift briefs on weekly basis.
- Lead discussions of issues in briefings, what screening procedures should have been implemented, what standard operating procedure should be applied regarding these incidents and discuss how to keep airport, crew and passengers safe and secure at all times.
- Sent attendance rosters to Management.
- Created TACT team bags for X-ray operators and Property Search Officers to better assist them with identifying threats.
- Inventory MBS kits monthly.
- Encrypted radios on monthly.
- Assisted passengers with special needs or disabilities during security screening process, ensuring their comfort and dignity were maintained at all times.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Dual Officer, PSS
CUSTOMER SERVICE
Home Depot
11.2018 - 08.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Answered questions and provided information about Garden and Seasonal area.
- Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Learned about products using their tools, and provide information to customers.
- Learned how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
- Maintained in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
- Responsible for providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to Manager on Duty, and working safely as not to endanger myself, co-workers, vendors, or customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Worked with diverse types of weather and ground conditions.
- Operated forklifts and loading equipment in confined environment.
AIRCRAFT FUELING TECHNICIAN
AVFlight
06.2018 - 11.2018
- Marshalled aircraft on tarmac.
- Helped team coordinate smooth and safe aircraft movement.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Completed documentation for work completed and fuel transferred or materials used.
- Maintained clear and clean ramp, building and customer areas.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
- Assisted with aircraft and equipment transport and movement.
- Delivered ground support and service for different air carriers coming through airport.
- Responsible for providing fuel, oil, hangar and tie down storage, lavatory service, courtesy car transportation, luggage handling and interior and exterior services to customers and other departments.
- Additional responsibilities include commercial ramp operations, aircraft cleaning, operations and commissary duties as required.
- Performs fueling and de-icing of all types of aircraft in accordance to specific standards.
- Directs movement of aircraft and vehicular traffic on ramp and in and about shops and hangars of Company's facilities; properly secures all parked aircraft at all times, clean windshields, remove trash, perform lavatory service and check tire pressures as requested.
- Drove and serviced fuel trucks and ground support vehicles, and services aircraft and ground support vehicles with fuel, oil, and all other supplies and materials which may be required by aircraft or vehicle; responsible for operating and filling of fuel trucks; cleaning, servicing, operating, and performing minor maintenance to this equipment.
- Used safety related equipment and provide de-icing service to aircraft when needed.
- Performed grounds keeping and janitorial maintenance duties.
- Maintained cleanliness and maintenance of areas in and about Company's vicinity.
- Assisted all aircraft crews and passengers by courteously providing services they may require.
- Assisted with daily fuel farm inspections including performing preloading and quality control inspections.
- Performed daily and monthly fuel truck safety inspections.
- Ensured vehicles were in safe operating order and running properly.
- Received fuel deliveries and maintained fuel farm records.
- Maintained compliance with all FAA, Federal, State, Local and AVFlight safety policies and procedures.
CENTRAL OFFICE TECHNICIAN
CenturyLink Communications
08.1991 - 04.2018
- .Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Recorded inventory counts of central office equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Observed safety protocols and security requirements.
- Completed acceptance testing on new equipment.
- Performed preventive maintenance of telecommunications equipment.
- Performed numerous installations of telecommunications equipment.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time and timesheets on daily basis.
- Managed and prioritized workload for 3 Central Offices.
- Supervised and managed monthly routines in anywhere from 3 to 7 Central Offices.
- Supervised equipment installations.
- 24/7 availability for call out troubles.
- Managed area of approximately 250 square miles.
- Prepared and executed high capacity fiber circuit re-routing and installation of equipment.
- Evaluated circuit orders to improve on future opportunities.
- Managed, organized and conducted 911 Call Center cut over process as well as special circuits.
- Lead Splicer on construction jobs given.
- Read blueprints for jobs and managed how to proceed with co-workers.
- Managed and conferred with co-workers on how to best complete job in time parameters.
- Managed workload on daily basis from August 1991 to April 2018.
- Help create team mindset to achieve job completion.
- Listened to and evaluated customer complaints and routed to appropriate department.
Education
Certificates - Leadership
Percepio
On-Line Education With Dept. Of Homeland SecuritySome College (No Degree) - Business Administration And Management
University of Wisconsin Whitewater
Whitewater, WISome College (No Degree) - Business Administration And Management
University of Wisconsin Eau Claire
Eau Claire, WICertificate - Computer Electronics
Milwaukee Business Training Institute
Milwaukee, WIHigh School Diploma -
James Madison High School
Milwaukee, WISkills
- Passenger Screening
- Security Action Plans
- Complex Problem-Solving
- Client Service
- Safety Procedures and Protocols
- Body Pat-Downs
- Screening Personnel
- Safety Violation Identification
- Preventive Maintenance
- Threat Management
- Security Breach Management
- Pre-Board Screenings
- Behavioral Observations
- Baggage Searching
- X-Ray Machine Operation
- Procedure Implementation
- Team Development
- Entry and Exit Monitoring
- Leading Teams
- Customer Service and Assistance
- Passenger Support
- Inspection of Baggage
- Inspection of Underground Fuel
- Tank Certification
- Passenger Interaction
- Bag Screenings
- Situational Awareness Threat Mitigation
- Great Critical Thinking Skills
- Screening Procedures
- Incident Reporting
- Customer Relations Skills
Certification
- Licensed State of Colorado Underground Fuel Tank Inspector, Centurylink, May/2014, October/2016
- CWA Western Slope Union Representative, CenturyLink, November/2010, November/2015
- Cisco Fiber Multiplexer; Fujitsu 150/600 Fiber Multiplexer; Tellabs DWDM Fiber Multiplexer; Adtran TA 3000; NEC; D4; HDSL, DSL, T1; Ericsson Switch Maintenance; AT&T #5 ESS; Northern Telecom SL1, NT, XT; Pole Climbing, Ladder Safety, Underground Splicing and Manhole Safety; Fiber Splicing; T-berd; Mainframe Wiring; Aerial Bucket Truck Safety; CAT C9 Diesel Generator, Centurylink, August/1991, April/2018
Timeline
TRANSPORTATION SECURITY OFFICER
Department Of Homeland Security
08.2019 - Current
CUSTOMER SERVICE
Home Depot
11.2018 - 08.2019
AIRCRAFT FUELING TECHNICIAN
AVFlight
06.2018 - 11.2018
CENTRAL OFFICE TECHNICIAN
CenturyLink Communications
08.1991 - 04.2018
Certificates - Leadership
Percepio
Some College (No Degree) - Business Administration And Management
University of Wisconsin Whitewater
Some College (No Degree) - Business Administration And Management
University of Wisconsin Eau Claire
Certificate - Computer Electronics
Milwaukee Business Training Institute
High School Diploma -
James Madison High School