Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Benito

Orlando,FL

Summary

Resourceful Bus Manager known for high productivity and efficient task completion. Skilled in route optimization, fleet management, and safety compliance to ensure operational excellence. Excel at communication, problem-solving, and leadership, fostering teamwork and improving service reliability.

Overview

4
4
years of professional experience

Work History

Bus Manager

Mears Transportation
Orlando, Florida
01.2025 - Current
  • Managed daily bus operations to ensure timely transportation services.
  • Oversaw driver schedules and assigned routes for efficient service delivery.
  • Implemented procedures to enhance customer service and satisfaction levels.
  • Provided ongoing training for new employees on safety procedures and other job related topics.
  • Analyzed data from GPS tracking systems to identify areas of improvement in route optimization.
  • Assisted in training new dispatchers, sharing best practices and company-specific procedures.
  • Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.

Dispatcher

Mears Transportation
Orlando, Florida
01.2022 - Current
  • Communicated with drivers to optimize routes and schedules.
  • Monitored vehicle locations using GPS tracking systems.
  • Trained new dispatch employees on operational procedures and systems.
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Provided timely updates to customers regarding their orders or requests.
  • Received and dispatched calls for emergency services.

Meet and Greet Coordinator

Mears Transportation
Orlando, Florida
01.2023 - 01.2024
  • Facilitated communication between team members and external partners.
  • Organized documentation and maintained records for easy access.
  • Implemented process improvements to enhance team efficiency and workflow.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

High School Diploma -

Colonial Highschool
Orlando, FL
03-2024

Skills

  • Customer service
  • Fleet management
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Team supervision

Languages

Spanish
Native/ Bilingual

Timeline

Bus Manager

Mears Transportation
01.2025 - Current

Meet and Greet Coordinator

Mears Transportation
01.2023 - 01.2024

Dispatcher

Mears Transportation
01.2022 - Current

High School Diploma -

Colonial Highschool

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