Michael Bennett
Miami,FL
Summary
Dedicated customer service professional with 29 years in the water utility industry. Skilled in effectively managing customer concerns, improving operational efficiency, and maintaining water meter accuracy. Proven ability to collaborate with teams to enhance service delivery.
Overview
1
1
Certification
38
38
years of professional experience
Work History
waterworks operator
City of Simi Valley
Simi Valley
2025.11 - 2026.05
- Meter reading in AMR system, Maintenace of Water meters from 5/8" to 6" meters. testing of accuracy of meters on test rack. Customer service for high bill complaints, no water, temporary shut offs etc..
- Monitored equipment performance and reported issues to supervisors.
- Collaborated with team members to execute daily operational tasks efficiently.
- Maintained accurate records of equipment usage and maintenance schedules.
- Responded promptly to service requests from the community and internal departments.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Water service specialist
Los Angeles Dept. of Water and Power
Los Angeles, California
2009.11 - 2025.10
- As water service inspector run trouble calls for bill complaints, possible leaks, pressure and water quality issues.
- Inspect, test and troubleshoot defective meters.
- Conducting meter replacement program in meters up to 10" in size and appurtenant valves and fittings.
- Handled escalated customer concerns with professionalism, Problem solving skills learned with 28 years of experience in utilities.
- Perform field and shop testing/calibration on large compound and turbine meters. Rebuilding upper measuring elements, 3 years experience operating large, intermediate, and small Mars test racks.
- Temporary supervisor duties when absence of supervisors,Experience conducting safety and tailgate meeting regularly.
- Mentoring junior staff members in more complex situations that arise in field.
Meter Reader
Los Angeles Dept. of Water and Power
1997.01 - 2009.11
- Reading water and Electric meters and field testing for proper operation
- Temporary field supervisor duties
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Educated customers to provide information on energy conservation techniques.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Reporting hazards where found in field
- Utilizing Itron handheld data equipment
Jet Engine Mechanic
US Navy
1988.07 - 1992.07
- Company Overview: US military service
- Worked as jet engine mechanic on A-7 and FA-18 aircraft
- Honorable Discharge
- Demonstrated knowledge of company policies and procedures while providing services
- US military service
Education
High School Diploma -
John F Kennedy high school
Granada hills, Ca1988-06
Skills
- Customer service
- Microsoft outlook
- Building rapport
- Office equipment proficiency
- Meter maintenance
- Leak detection
- Problem solving
- Forklift operation
- Team collaboration
- Appointment scheduling
Certification
- CA T-2 operator, 46895
- CA D-2 operator, 41579
- SWRCB Certification
- Forklift Certification
Timeline
waterworks operator
City of Simi Valley
2025.11 - 2026.05
Water service specialist
Los Angeles Dept. of Water and Power
2009.11 - 2025.10
Meter Reader
Los Angeles Dept. of Water and Power
1997.01 - 2009.11
Jet Engine Mechanic
US Navy
1988.07 - 1992.07
High School Diploma -
John F Kennedy high school