Michael Benson

• Increased billable hours by 10% by improved estimating practices
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Implemented Right The First Time RTFT
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of 9 technicians, ensuring timely completion of projects and high-quality workmanship.

Trained and coached employees to improve performance and skills.

• Directed daily operations of team of 10technicians and shop professionals.
• Increased shop efficiency by implementing streamlined processes and organizing work areas.
• Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
• Implemented quality control system that significantly reduced number of defective products.

• Extensive knowledge in Paint and Body Repair in the RV, Truck & Auto industry
• Highly experienced in carpentry, electrical and plumbing repairs
• Diagnosed and troubleshot problems, repairing, and restoring units to peak performance.
• knowledge with Aqua Hot, Lippert Slide Systems, A/C and Appliance repair
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Completed customer orders and warranty services according to manufacturer specifications.

• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
• Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
• Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.

• Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
• Operated welding machines and grinders to cut, shape and join metal workpieces.
• Fabricated components and structures following customer requirements.
• Custom Paint & Body Repairs