Michael Berardi
Beaver,PA
Summary
Focused Title Examiner with deep understanding of underwriting guidelines. Communicates effectively with customers and internal teams. Offers well-developed research and analysis skills.
Overview
15
15
years of professional experience
Work History
Title Examiner
Orange Coast Lender Services
Pittsburgh, PA
01.2014 - 06.2022
- Examine documents and ensure all information in them was correct.
- Resolve any issues if possible and if not seek resolution until they were.
- Enter any requirements or exceptions needed on title.
- Obtain and enter all tax information.
- Ensure chain of title and also resolve related issues if any.
- Perform BK and Patriot searches.
- Create CPL's or obtain them if needed.
- Maintain accuracy as well as daily goals.
- Answer incoming calls with any questions on files.
- Answer emails or redirect them to appropriate dept. from Inbox.
- Assist other depts. such as clearance or closing if necessary.
Cashier
Dutch Ridge Dairy
Beaver, PA
04.2013 - 11.2013
- Assist customers as a cashier
- Restock the store as necessary
Scheduling Team Lead
ServiceLink
Pittsburgh, PA
02.2009 - 01.2011
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Schedule Closings for customers with notaries
- Answer calls and provide excellent customer service
Customer Service Representative
Coventry Health Care
Cranberry, PA
10.2008 - 01.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Verizon Wireless
Cranberry, PA
05.2008 - 09.2008
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Scheduler
Nationallink
Hopewell, PA
06.2007 - 01.2008
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Planned and delegated work to meet project and production goals.
- Provided delay updates and information regarding special circumstances.
- Submitted new system orders and completed related paperwork.
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made phone calls and sent emails to establish leads.
Education
Computer Applications
DCI Career Institute
Monaca, PA07.2002
Skills
- Foreclosure, Tax Sale and Default Title Exp
- Excellent Researching Abilities
- Title Deeds
- Local Filing Requirements Knowledge
- Objections and Exceptions
- Documentation Review
- Records Analysis
- Research and Analysis
- Data Entry
- Microsoft Software Proficient
- Title Examination
- Reporting and Document Management
- Document Review
Timeline
Title Examiner
Orange Coast Lender Services
01.2014 - 06.2022
Cashier
Dutch Ridge Dairy
04.2013 - 11.2013
Scheduling Team Lead
ServiceLink
02.2009 - 01.2011
Customer Service Representative
Coventry Health Care
10.2008 - 01.2009
Customer Service Representative
Verizon Wireless
05.2008 - 09.2008
Scheduler
Nationallink
06.2007 - 01.2008
Computer Applications
DCI Career Institute
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