Michael Berendsen

Working for Identity Compliance and Automation IT team , automating IT processes and migrating them to Cloud RPA solutions . Developing Chat Bot solutions to streamline IT processes. Providing strategic planning for change management and scalable automation.

• Local Admin Bulk request Canvas App to allow IT staff to upload bulk requests as excel for local admin access, or validate emails and machine names using Microsoft Graph API before submission. Requests were routed to ITSM software (EasyVista) via API
• IT Service Account Management Canvas App that updated or closed over 1k service accounts, using Power Automate to owners of accounts to renew or change POC information. As part of self-service and their saved choices in SharePoint lists would be handled by IT Security Analyst.
• Sharepoint Framework (SPFX App) to dynamically create and edit adaptive cards from Sharepoint document library to be dynamically loaded as Cards on chat
• Building Global IT Chat bot with Microsoft Power Virtual Agents: Hybrid bot where PVA connected to Microsoft Language Service to for QnA functionality, allowing for multi-lingual translation with non-english versions using Microsoft Azure Bot Service and C# based Bot Framework.
• Meeting with Service Desk Team biweekly for brainstorming and strategic planning for new automation and efficiencies
• Made Canvas App to streamline management of IT QnA Knowledgebases, where they connected to Authoring API of Language service and live edits could be made and deployed without requiring bot republish
• Global Notification app where IT can schedule notifications via bot, or set event triggers using power automate to send out alerts for service downtime, or reminder notifications of account expiry to users directly via Chat Bot.
• Training directors and business process owners on automating their business processes using power automation and power apps. Helping them create power app environments , and managing security roles based on their governance needs.
• Managing Teams Admin environment for creating group policies for access with IT org apps included in app library. Publishing and uploading updates to Org apples in teams app library

Web Applications Engineer for Talent Development, working with a team of Instructional Designers, Multimedia Specialists, Training Specialists to provide IGT with efficient and innovative solutions to increase employee engagement and talent retention focusing on Automation.

• Created Automated Dashboards in Power Apps for Learning Compliance, where emailed reports would be moved to SharePoint with links generated and shared with stakeholders to view updated progress on completion rates.
• Developed Canvas app reservation System using Canvas apps and Microsoft flows that allowed all employees to reserve training time, increasing their average training minutes by employees 24% when compared to previous year. Maintained 84% adoption rate, which was best in class according to Udemy for a similar industry and company size of10k+.
• Created Canvas App that pulled learning curriculum by subject category, and pulled engagement data from managers by team, to dynamically customize suggested learning paths by analyzing their 3 lowest engagement scores and displaying learning paths for Harvard Manage Mentor.
• Created Microsoft azure Chatbot for QnA interaction for Talent Development questions as POC.
• Technical lead for troubleshooting Course Issues in LMS, developing debugging tools to identify completion and SCORM issues
• Automating reports using Excel Interop API and OpenXml API with C# based Windows WPF applications
• Technical lead Automating SAP SuccessFactors LMS migration from two legacy instances into combined instances. Automated SuccessFactors learning history Migration building stop gap solutions in C#
• Automated conversation of Legacy SuccessFactors Quizzes into GIFT format for import into Adobe Captivate
• Technical Lead for Angular JS E-learning framework
• SuccessFactors Admin for LMS module, including course upload , content object creation, as well as QA testing
• Creating AICC and SCORM course content and API communication
• Engineered Interactive Automation Application streamlining production process for content created for external training vendors with propriety eLearning framework based on Angular JS
  

• UX design and Ad design for Staples.com vehicle
  Designing and developing Rich Media Applications
• Creating media collateral for Staples.com Facebook page
• Designing and developing Rich Media Applications
• Design and layout of product catalogs
• Creative Design of Custom Covers for client
• Developed Staples.com home page 3d banner slider
• Working with interactive team to develop Flash banners, micro-sites