Michael Berentsen
Encinitas,United States
Summary
Skilled team player with strong background in all environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Beverage and Spirits Manager
Kroger's Supermarket
12.2023 - Current
- Met with prospective clients to present company offerings, discuss products and showcase service solutions.
- Mentored employees on quality service delivery, resulting in improved customer loyalty and retention.
- Achieved forecasted revenue goals and managed budget to reduce overages and expenditures.
- Improved workflows and increased productivity, evaluating, and standardizing operational processes.
- Managed daily operational strategy, applying business acumen and industry-specific knowledge.
- Evaluated and improved service delivery by networking and communicating with key account decision-makers.
- Cultivated client trust and rapport by evaluating needs and developing targeted business solutions.
- Improved client service and satisfaction through periodic account check-ins and face-to-face visits.
- Restructured organization and implemented business plan to penetrate new markets.
- Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Developed and implemented strategic business plans to enhance market presence and profitability.
- Directed daily operations, ensuring efficient production processes and adherence to quality standards.
- Managed financial operations, including budgeting, forecasting, and expense management for sustained growth.
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Developed and implemented strategic initiatives to enhance team performance and productivity.
- Analyzed operational workflows to identify areas for improvement and streamline processes.
- Coordinated cross-departmental projects, aligning resources to achieve organizational goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
RESIDENT ASSISTANT
AToN Recovery Center
06.2022 - 10.2023
- Coordinated socialization programs to promote activities and events.
- Hosted floor or building meetings to foster meaningful interactions with residents and encourage community involvement.
- Maintained open lines of communication pertaining to resident concerns, time off and work load to supervisor and other RAs.
- Promoted campus opportunities to residents to build student engagement.
- Maintained facility cleanliness and offered individualized assistance to promote personal wellbeing.
- Inspected rooms to verify quality and readiness.
- Facilitated resident check-ins and check-outs.
- Regularly patrol the residential and communal areas to verify the safety and security of residents.
- Developed and oversaw programs to educate residents on issues such as safe behaviors.
- Verified the students' compliance with housekeeping requirements through consistent checks.
- Quickly addressed student and residential problems to avoid escalation and keep the residential environment peaceful and welcoming.
- Monitored the facility for maintenance and repair needs to quickly address major and minor problems.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
- Monitored vitals and medications.
RESIDENT ASSISTANT
La Jolla Recovery
03.2021 - 06.2022
- Coordinated socialization programs to promote activities and events.
- Planned and implemented activities to help residents get acquainted with one another.
- Hosted floor or building meetings to foster meaningful interactions with residents and encourage community involvement.
- Maintained open lines of communication pertaining to resident concerns, time off and work load to supervisor and other RAs.
- Promoted campus opportunities to residents to build student engagement.
- Maintained facility cleanliness and offered individualized assistance to promote personal wellbeing.
- Inspected rooms to verify quality and readiness.
- Facilitated resident check-ins and check-outs.
- Monitored the facility for maintenance and repair needs to quickly address major and minor problems.
- Regularly patrol the residential and communal areas to verify the safety and security of residents.
- Verified the students' compliance with housekeeping requirements through consistent checks.
- Conducted individual meetings with students, addressed issues and expressed plans to resolve concerns.
- Chaperoned social functions to keep students in line with the college's policies, including appropriate noise levels and the ban on alcohol use.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
- Quickly addressed student and residential problems to avoid escalation and keep the residential environment peaceful and welcoming.
- Developed and oversaw programs to educate residents on issues such as safe behaviors.
Sales Manager
Great Wines Intl.
01.2014 - 02.2018
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs for new hires, enhancing onboarding efficiency and team performance.
- Analyzed market trends to inform product positioning and pricing strategies.
- Fostered strong client relationships, resulting in increased customer retention rates.
- Collaborated with marketing to create targeted campaigns that drove lead generation efforts.
- Monitored sales metrics to identify areas for improvement and optimize team performance.
- Conducted regular performance reviews, providing feedback to enhance staff development and productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Boat Captain
Belize Sailing Vacations
03.2010 - 03.2014
- Navigated vessels through various waterways, ensuring safety and compliance with maritime regulations.
- Managed onboard operations, coordinating crew activities to enhance efficiency and service quality.
- Conducted regular vessel inspections, identifying maintenance needs and implementing corrective actions promptly.
- Developed training programs for new crew members, fostering skills in navigation and safety protocols.
- Collaborated with clients to customize charter experiences, enhancing customer satisfaction through tailored services.
- Monitored weather conditions and navigational charts, making real-time decisions to optimize routes and ensure safe passage.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Managed financial aspects of the vessel''s operation by tracking expenses, creating budgets, and handling payments from clients.
OFFICE MANAGER
Marina Sailing
06.2008 - 05.2011
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Addressed customer inquiries and promptly resolved complaints.
- Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
- Negotiated contracts with vendors and service providers to secure competitive pricing and maintain positive vendor relationships.
- Performed recordkeeping and document filing tasks to organize important company information.
- Coordinated office workflow and monitored task completion to evaluate quality and performance.
- Managed master office calendar and coordinated appointments, meetings and travel dates.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Contributed to marketing campaigns and promotional updates on social media platforms.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Improved employee skills and increased team value with new training opportunities and empowering leadership.
- Led training and onboarding programs to assist new hires with meeting targets.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Advised management regarding emerging industry trends and best practices to improve operations.
- Implemented incentive programs and process improvements to bolster underperforming areas.
- Reduced corporate risk by identifying and reporting compliance issues or violations.
- Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
- Managed employee performance through disciplining, coaching and counseling.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
Sales Manager
Southern Wines & Spirits
08.1993 - 01.2008
- Implemented CRM systems to streamline sales processes and improve data accuracy.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
Education
Bachelor of Arts - Business Administration
SDSU
San Diego, CA05.1985
Skills
- Operations management
- Staff hiring
- Training and development
- Sales oversight
- Business marketing
- Revenue growth
- Mergers and acquisitions
- Systems implementation
- Staff management
- Team building and leadership
- Revenue generation
- Strategic planning
- Strategize business plans
- Employee relations
- Product promotion
- Improve performance
- Process improvements
- Employee training and development
- Operations oversight
- Manage operations
- Performance evaluations
- Time management
- Customer service
- Networking and collaboration
- Data management
- Team leadership
Accomplishments
US Coast Guard Reserves
Certification
- CPR/AED/First-Aid
- ID#1EEC1194
Languages
Fluent in Dutch
Some Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Beverage and Spirits Manager
Kroger's Supermarket
12.2023 - Current
RESIDENT ASSISTANT
AToN Recovery Center
06.2022 - 10.2023
RESIDENT ASSISTANT
La Jolla Recovery
03.2021 - 06.2022
Sales Manager
Great Wines Intl.
01.2014 - 02.2018
Boat Captain
Belize Sailing Vacations
03.2010 - 03.2014
OFFICE MANAGER
Marina Sailing
06.2008 - 05.2011
Sales Manager
Southern Wines & Spirits
08.1993 - 01.2008
Bachelor of Arts - Business Administration
SDSU