MICHAEL BERGEN
Redlands,CA
Summary
Dynamic professional with extensive experience as a Department Manager at Wal Mart, excelling in inventory management and enhancing customer satisfaction. Proven track record in employee training and transportation coordination, fostering teamwork and resolving conflicts effectively. Skilled in optimizing operations and maintaining high performance standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Department Manager
Wal Mart No# 3276
03.2004 - 06.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Dispatch Supervisor
UNICARE TRANSPORTATION
06.2017 - 06.2025
- Supervised team of 40+ employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Education
High School Diploma -
Sierra High School
San Bernardino, CASkills
- Transportation coordination
- Employee training
- Attendance documentation
- Tracking of man hours
Timeline
Dispatch Supervisor
UNICARE TRANSPORTATION
06.2017 - 06.2025
Department Manager
Wal Mart No# 3276
03.2004 - 06.2017
High School Diploma -
Sierra High School
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