MICHAEL BERGERON
PETERBOROUGH,NH
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my technical support knowledge and client needs assessment skills at Navitas System Integrations and M G Bergeron Inc. to resolve complex issues, improve team collaboration, and secure financial stability, achieving high levels of repeat business and referrals. Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Navitas System Integrations
03.2020 - 09.2024
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Demonstrated expertise in troubleshooting software and hardware issues, ensuring minimal downtime for customers and maintaining high satisfaction levels.
Owner
M G Bergeron Inc.
10.2005 - 12.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
No Degree - Business Administration And Management
Norwich University
Northfield, VT05-2001
Skills
- Technical support knowledge
- IT Infrastructure
- Hardware Configuration
- Operating systems
- User interface design
- Client Needs Assessment
- Technical Guidance
- Performance Analysis
- Best Practice Design
Certification
Numerous Fire Service Certifications Fire I-II, Wildland Fire I-II, Hazmat, Slips trips and spills, CPR Firest Responder, AED
OSHA 10, Pro Flagger, Lead Competent Person Cert.
Fall Arrest / Leading Edge Cert., Digging Hole And Trenches Cert.
Areial lift cert
Food Prep Managerial Lvl.
Accomplishments
Fire Service Certifications (some expired)
Fire I-II, Wildland fire I-II, HAZMAT I, Fire Scene Safety,
Wilderness Rescue, CPAT 3x, CPR, AED,
OSHA 10, Lead Competent Person, Fall Arrest, Flagger, Digging and Trenching, Areal Lift, FIT Tested,
Food Prep for Managers from Servesafe
Timeline
Technical Support Representative
Navitas System Integrations
03.2020 - 09.2024
Owner
M G Bergeron Inc.
10.2005 - 12.2018
Numerous Fire Service Certifications Fire I-II, Wildland Fire I-II, Hazmat, Slips trips and spills, CPR Firest Responder, AED
OSHA 10, Pro Flagger, Lead Competent Person Cert.
Fall Arrest / Leading Edge Cert., Digging Hole And Trenches Cert.
Areial lift cert
Food Prep Managerial Lvl.
No Degree - Business Administration And Management
Norwich University
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