Michael Bernal
Riverside,CA
Summary
Dynamic and results-driven professional with extensive experience in pest control, excelling in high-volume route management and customer relationship management. Proven track record in enhancing service quality and compliance, while implementing preventative pest strategies. Adept at problem-solving and fostering strong client relationships to drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Pest Management Technician
Los Angeles Unified School District, LAUSD
06.2024 - Current
- Assisted with installation and maintenance of technical equipment in classrooms.
- Conducted routine inspections to ensure functionality of devices and compliance with safety standards.
- Provided technical support to staff and students, resolving issues efficiently.
- Collaborated with team members to troubleshoot problems effectively.
- Documented service requests and resolutions for future reference and continuous improvement.
- Participated in training sessions to enhance knowledge of new technology systems and tools.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Operations Manager
Western Exterminator
09.2022 - 06.2024
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Developed and implemented process improvements to enhance service delivery and customer satisfaction.
- Trained and mentored team members on operational best practices and safety protocols.
- Analyzed operational workflows to identify areas for cost reduction and increased productivity.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Service Specialist
Ecolab
04.2017 - 09.2022
- Conduct detailed inspections of commercial facilities to identify pest activity, entry points, and sanitation issues.
- Perform pest control treatments using approved pesticides, traps, and bait systems in compliance with safety and environmental regulations.
- Manage and service a daily route of customer accounts, ensuring timely and consistent pest prevention services.
- Document service activities, pest findings, and treatment plans using digital reporting systems.
- Educate customers on pest prevention strategies, sanitation improvements, and facility maintenance to reduce infestations.
- Install and maintain pest monitoring devices including rodent bait stations and insect traps.
- Ensure compliance with regulatory standards, company safety protocols, and proper chemical handling procedures.
- Build strong client relationships and identify opportunities to recommend additional pest prevention solutions.
Route Manager
Dewey Pest Control
03.2016 - 04.2017
- Managed a daily service route providing pest control services to residential and commercial customers.
- Conducted thorough property inspections to identify pest activity, entry points, and environmental conditions contributing to infestations.
- Applied pesticides, baits, traps, and integrated pest management techniques in compliance with state regulations and company safety standards.
- Maintained detailed service records including inspection results, treatments performed, and recommended preventative actions.
- Educated customers on pest prevention, sanitation practices, and structural improvements to reduce pest activity.
- Responded to service requests and resolved pest issues while maintaining high levels of customer satisfaction.
- Installed and maintained pest monitoring systems such as rodent bait stations and insect traps.
- Identified opportunities to recommend additional pest control services to support route growth and customer retention.
Route Manager
Orkin Pest Control
04.2015 - 03.2016
- Delivered pest control services across an assigned service territory, addressing infestations in residential and commercial properties.
- Assessed pest activity and developed targeted treatment plans using pesticides, exclusion techniques, and monitoring systems.
- Evaluated property conditions to identify entry points and environmental factors contributing to pest problems.
- Maintained accurate service records and provided detailed reports on treatment outcomes and prevention strategies.
- Responded to service requests and follow-up calls to ensure effective pest resolution and customer satisfaction.
Education
GED -
Lakewood High School/ Long Beach Adult School
Long Beach, CA06-2001
Skills
- High-Volume Route Management
- Service Quality Assurance
- Customer Relationship Management
- Independent Field Operations
- Regulatory & Environmental Compliance
- Problem Solving & Preventative Pest Strategies
Timeline
Senior Pest Management Technician
Los Angeles Unified School District, LAUSD
06.2024 - Current
Operations Manager
Western Exterminator
09.2022 - 06.2024
Service Specialist
Ecolab
04.2017 - 09.2022
Route Manager
Dewey Pest Control
03.2016 - 04.2017
Route Manager
Orkin Pest Control
04.2015 - 03.2016
GED -
Lakewood High School/ Long Beach Adult School
Licenses
- Branch 2
- Branch 3
- QAL-B