Michael Bernardo
Houston,TX
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Perceid
01.2025 - 06.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Manager/General Manager
Cafe Annie/Turner's
09.2021 - 06.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Service Trainer
Mastro's Steakhouse
04.2018 - 10.2020
- Conducted company-wide workshops focused on strengthen learning opportunities, enhanced communication, and promoting effective group performance.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Sales and Marketing Associate
Sysco Houston, Inc.
05.2016 - 03.2018
Senior Sales Associate
Taylor Morrison
06.2015 - 03.2016
Restaurant Manager
Vic & Anthony's Steakhouse
05.2012 - 03.2015
- Developed successful marketing campaign targeting local concierges surpassing previous year sales by 12%
- Managed and mentored sommelier department achieving the prestigious Wine Spectator Grand Award for three consecutive years
Assistant General Manager
Pappas Bros. Steakhouse
06.2003 - 02.2012
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Attended -
Le Cordon Bleu College Of Culinary Arts
Dallas, TX2010
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Complaint resolution
Timeline
Restaurant Manager
Perceid
01.2025 - 06.2025
Manager/General Manager
Cafe Annie/Turner's
09.2021 - 06.2024
Lead Service Trainer
Mastro's Steakhouse
04.2018 - 10.2020
Sales and Marketing Associate
Sysco Houston, Inc.
05.2016 - 03.2018
Senior Sales Associate
Taylor Morrison
06.2015 - 03.2016
Restaurant Manager
Vic & Anthony's Steakhouse
05.2012 - 03.2015
Assistant General Manager
Pappas Bros. Steakhouse
06.2003 - 02.2012
Attended -
Le Cordon Bleu College Of Culinary Arts
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