Michael Bess
Manchester
Summary
I have worked in many different roles over the past years, but most recently i have flourish as a strong leader, a visionary mentor, a problem solver, and always looking to coach and develop a staff. I am very reliable, my commitment is at a 100%, always team first, self motivated and always thinking about the next step to be great.
Overview
20
20
years of professional experience
Work History
Manager
PLS financial
07.2020 - Current
- Schedule employees, approve time cards, pencil and projection, recruiting and hiring, conduct interviews, verify checks and delegate assignments to my supervisors
Life Insurance Agent
Fisher Agencies
01.2017 - 03.2023
- Working with clients and beneficiaries to process insurance claims promptly.
- Schedule appointment with union members, referrals and policy holders.
- Having a thorough understanding of the various types of life insurance policies available on the market.
- Providing guidance and support throughout the insurance process.
Manager
Rent a Center
09.2009 - 09.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Cross-trained and provided back-up for other customer service representatives when needed
- Also does pencil and projections, scheduling, payroll, training, and a lot of problem solving etc
Lead Technician
CVS Roll Out Center
06.2009 - 05.2012
- Installing new operating system for CVS pharmacy, physical and technical
- I was support for in field technicians at every point of access install
- Dial into system to solve problems and override checkpoints for them to proceed
Sales Representative
Triton Technologies Inc.
03.2010 - 04.2012
- Managing recruiting, coaching, and performance monitoring of sales representatives
- Settings sales goals
- Making informed decisions based on data
- Evaluating team performance
- Developing sales strategies
- Motivating and inspiring the team
- Overseeing the sales team
Desk Officer
Allied Barton Security
02.2005 - 06.2009
- Monitor cameras, sign in and out visitors, check ID badges for clients
- Also did patrols checking different access points to secure buildings
Education
Associate of Applied Science - information technology
ITT Technical Institute
norwood, ma09-2011
Skills
- Sharp problem solver
- Courteous demeanor
- Active listening skills
- Strong organizational skills
- Energetic work attitude
- Markdown/promotional procedure
- Inventory control familiarity
- Top sales performer
- Invoice processing
- Opening/closing procedures
Career Overview
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Have a background in computer networking.
Timeline
Manager
PLS financial
07.2020 - Current
Life Insurance Agent
Fisher Agencies
01.2017 - 03.2023
Sales Representative
Triton Technologies Inc.
03.2010 - 04.2012
Manager
Rent a Center
09.2009 - 09.2016
Lead Technician
CVS Roll Out Center
06.2009 - 05.2012
Desk Officer
Allied Barton Security
02.2005 - 06.2009
Associate of Applied Science - information technology
ITT Technical Institute
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