Michael Best
Las Vegas,NV
Summary
Highly Skilled, hard working and effective General Manager, HVAC Technician and service manager. Talented at improving team performance through innovative management techniques. Offers 20 plus years of management Experience, thoughtful, comprehensive and constructive feedback, training, and motivation to staff members to promote productivity, profitability, and company loyalty.
Overview
22
22
years of professional experience
Work History
HVAC Lead Installer & Service Tech
Fire & Ice Heating Cooling
Las Vegas, NV
07.2019 - Current
- Performed system upgrades and maintenance including patching, troubleshooting, and resolving hardware and software issues.
- Prepared detailed reports on installation progress throughout the duration of each project cycle.
- Identified potential risks associated with installations and proposed solutions to mitigate them prior to deployment.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Investigated customer complaints regarding installation processes or quality assurance practices.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Trained team members in proper installation methods to meet project quality and efficiency standards.
- Surveyed job sites to identify positions and locations for equipment.
- Removed systems and fixtures to prepare for replacements.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Provided exceptional customer experiences to service recipients.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Mounted and connected mechanical and electrical equipment according to specifications.
General Manager
Mcdonald's
Lake City, SC
10.2016 - 04.2019
General Manager
McDonald's
Henderson, Nv
03.2009 - 10.2016
Presentation manager
Pet smart
Las Vegas, Nv
01.2008 - 03.2009
Assistant manager
McDonald's
Henderson, Nv
06.2005 - 01.2008
Shift Manager
McDonald's
Henderson, Nv
10.2003 - 06.2005
Crew trainer
McDonald's
Henderson, NV
03.2003 - 10.2003
Guest service representative
McDonald's
Henderson, NV
11.2002 - 03.2003
Education
HVAC Certification - HVAC Installation And Repair
National Technical Institute
Henderson, NV06-2020
Restaurant Management Leadership Program - Restaurant Management
Hamburger University
Oak Brook, IL02-2011
High School Diploma - undefined
Green Valley High School
2005
Skills
- Passion for crew and management development
- High initiative level
- Customer-oriented
- Strong leader
- Supervisory skills
- Employee recruitment expertise
- Hiring and training
- Stable work history
- Strong with Operations management
- Skilled Scheduling Manager
- Inventory management
- Strong P&L Knowledge
- Team Building
- Effective communication skills
- Thrives in fast paced environment
- Adapts to change well
Certifications
- NTI - HVAC
- OSHA 10
- EPA card holder
- AL2
- Air Quality Control
- ServSafe
- HU Graduate- Restaurant Operations Leadership Program
Accomplishments
- Increased company profits - representing 25% of workforce and completing 75% of workload
- Deep knowledge of HVAC systems and equipment
- Efficiently managed a high volume restaurants bringing the annual sales volume from $2.9M to $3.5 M in 12 month period(General Manager)
- Successfully managed 60+ employees with a 9% trailing twelve month turnover rate. (General Manager)
- Outstanding Manager of the Year - 2013
- Specialized in identifying talent, training and developing. Responsible for promoting 10+ General Managers
Timeline
HVAC Lead Installer & Service Tech
Fire & Ice Heating Cooling
07.2019 - Current
General Manager
Mcdonald's
10.2016 - 04.2019
General Manager
McDonald's
03.2009 - 10.2016
Presentation manager
Pet smart
01.2008 - 03.2009
Assistant manager
McDonald's
06.2005 - 01.2008
Shift Manager
McDonald's
10.2003 - 06.2005
Crew trainer
McDonald's
03.2003 - 10.2003
Guest service representative
McDonald's
11.2002 - 03.2003
HVAC Certification - HVAC Installation And Repair
National Technical Institute
Restaurant Management Leadership Program - Restaurant Management
Hamburger University
High School Diploma - undefined
Green Valley High School